View a sample decision tree in Agent Workspace for HR Case Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View sample trees that triage general inquiry or payroll cases in Agent Workspace for HR Case Management.

    Before you begin

    Role required: sn_hr_core.admin

    Procedure

    1. Navigate to All > Guided Decisions > Decision Trees.
    2. Select one of the following:
      • General Benefits Tree
      • Pay issue guided decision
    3. Select Open in Builder to view the tree in Decision Tree Builder.
      For more information, see Configuring decision trees in Decision Tree Builder.