---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Gen AI Virtual Agent for HRSD

# Configure Gen AI Virtual Agent for HRSD {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can
increase self-service and reduce operating costs.

## Before you begin

Role required: sn_hr_core.admin

## About this task

The generative AI capabilities can provide a human-like, efficient catalog request experience over the Virtual Agent conversational interface. By using the generative AI capabilities with Virtual Agent, your organization can
reduce the turnaround time for the request submission.  
When the generative AI experience is configured for catalog item request submissions, the following experience is available for a requester:

* Contextual question prompts that enable a more human-like conversation based on answers to previous questions.
* Slot filling that recognizes answers to one or more questions on the requester's input. For example, inquiring about HR benefits or requesting leave of absence.
* Ability to answer catalog item questions.
* Ability to exit the request submission process at any point.
* Although the following catalog item question types are supported in the conversation mode, natural language responses aren't supported:
  * Reference
  * Lookup select box
  * Lookup multiple choice
  * Requested For
  * Attachment
  * Multiple choice question with more than 10 choices
  {#use-genai-ec__ul_hq2_swz_lzb}

## Procedure

1. Turn on the required Virtual Agent Skills: Multi-Assist Multi-turn Catalog Ordering and/or Now-Assist Q\&A Genius Results.
2. Set up Now Assist in Virtual Agent.  
   For complete details on how to turn on the skills and set up Gen AI Virtual Agent, see [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).  
   Note:  
   * Configure the required conditions for the Virtual Agent Skills.
   * HR Service Delivery Virtual Agent will be replaced with the Gen AI Virtual Agent.
**Related concepts**   

* [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")
* [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.")  
**Related tasks**   

* [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.")
* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.")
* [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.")
* [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")
* [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.")
* [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.")
* [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.")