---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)

# RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD) {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

## Before you begin

* Role required: admin
* The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

  To automate
  the RCA approvals for any record, you can run the Now Assist for HRSD Bulk RCA approval script where the source scope is ServiceNow Otto for HR Service Delivery (HRSD). Download the Now Assist for HRSD Bulk RCA approval file from the Supporting Links and Docs section in ServiceNow Otto for HR Service Delivery (HRSD) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved. After you download the script file, perform the following steps:
{#run-rca-now-assist-hrsd__ul_ecb_35s_f5b}

## Procedure

1. Navigate to AllSystem DefinitionFix Scripts.
2. Right-click the header and choose Import XML.
3. Click Choose file and select the XML file that you downloaded.
4. Search and find the Now Assist for HRSD Bulk RCA approval script record.
5. Click Run Script to allow all the requested RCAs.
{#run-rca-now-assist-hrsd__steps_xpb_zmq_d1c}
**Related concepts**   

* [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")
* [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.")  
**Related tasks**   

* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.")
* [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.")
* [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")
* [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.")
* [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.")
* [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.")
* [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.")

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