Manager Hub

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Manager Hub

    The ServiceNow® Manager Hub is designed to empower managers with self-service tools and proactive engagement capabilities to effectively support and lead their teams. It delivers personalized insights, recommended actions, and curated leadership resources to help managers focus on urgent priorities, improve team engagement, and foster employee development. The Manager Hub reduces managerial effort by streamlining key activities and enabling better decision-making for team success.

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    Key Features

    • Engage with Your Team: Managers can approve team requests, respond promptly to tasks, and stay informed about team events such as birthdays, work anniversaries, and new hires. The tool also displays employee time zones to help schedule meetings considerately across global teams.
    • Focus on Team Needs: Manage diverse teams including direct reports and subordinate managers, with visibility into all worker data (employees, interns, contingent workers) and their transitions. Utilize Journey Accelerator templates to create customized plans for employee career growth, internal mobility, and promotions. Automate onboarding processes with Journey Designer and monitor employee journey progress and blockers.
    • Get Team Insights: Access historical trends, team and organizational statistics, and data visualizations related to service requests, employee journeys, and learnings. Receive insight-driven suggestions, tips, and tools to improve processes and support employee journeys more effectively.
    • Grow as a People Leader: Access a Manager Library with resources for career development, leadership enablement, hiring, performance evaluation, and upcoming managerial events. These materials help managers enhance their skills and work more efficiently.
    • Customize Your User Experience: Administrators can tailor fields, display text, and icons to fit organizational needs. Predefined configurations are available upon activation from the ServiceNow Store to simplify setup.

    Next Steps for ServiceNow Customers

    • Explore: Review detailed information on Manager Hub capabilities and features.
    • Configure: Set up the application according to your organizational requirements to start using Manager Hub effectively.
    • Support: Leverage the resources available to support your team and enhance leadership skills.
    • Integrate: Extend Manager Hub functionalities by integrating with other ServiceNow applications.
    • Reference: Consult available documentation on user roles, data tables, and default configurations for deeper understanding and administration.

    The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.

    Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged.

    Following are a few key features of Manager Hub:

    Engage with your team

    Approve team requests and act immediately on any tasks that need your attention.

    Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates.

    View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team.

    Focus on your team needs

    Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have.

    Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer.

    Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees.

    Get your team insights

    View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better.

    Find data visualizations about your team, their service requests, journeys, and learnings.

    Grow as a people leader

    Enhance your skills and grow as a people leader through materials and resources provided in Manager Library.

    Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently.

    Customize your user experience

    A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see Configure Manager Hub.

    A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store.

    Get started