---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using ServiceNow Otto for Legal Service Delivery (LSD) {#ariaid-title1}

If you have a sn_lg_gen_ai.request_fulfiller role, you can summarize the details of the legal requests and matters with the ServiceNow Otto for Legal Service Delivery (LSD) application.
You can also use Now Assist Q\&A Genius capability to get actionable search results from knowledge articles.
* **[Summarize a legal request or matter by using ServiceNow Otto for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/BAgWTpXjJh3l3N6skKmetg)**   
  Generate a summary from the fields that you selected on the legal request or matter record and quickly understand the request context by using the Legal Request or Legal Matter summarization skill in the ServiceNow Otto for Legal Service Delivery (LSD) application.
* **[Use the ServiceNow Otto for Legal Service Delivery (LSD) capabilities from the Now Assist panel](https://servicenow-prod.fluidtopics.net/BzGLJalVNgXXn0JdGbkkkw)**   
  Use the contextual generative AI capabilities, such as a request summary by using the conversational interface in the Now Assist panel.
* **[Generate search results using Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/sVgisv_5GLTYOCpHJUx2Ug)**   
  Generate actionable search results from knowledge article results in Legal Counsel Center, Employee Center, and global search by using Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD).