--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Submit an HR request # Submit an HR request with Gen AI Virtual Agent {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent. ## Before you begin Role required: None ## Procedure 1. Navigate to AllEmployee Center. 2. Click Open Chat. Gen AI Virtual Agent appears. 3. Enter your query and select the required catalog item. For certain catalog items, KB articles are provided for assistance, for some catalog items you will be directed to a different page to place the request, and for certain catalog items Gen AI Virtual Agent creates an HR case for you.Figure 1. Example: Gen AI Virtual Agent assistance with a KB article Figure 2. Example: Gen AI Virtual Agent assistance in placing a Dental inquiry request Figure 3. Example: Gen AI Virtual Agent assistance in creating an HR case after requesting a catalog item **Related concepts** * [ServiceNow Otto for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/WAlFqhfCTMWIJ9QCZYWD6Q "Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.") **Related tasks** * [Summarize a chat conversation by using ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/5G_ZpbMWQkJGq6HsZ8Ctqw "Summarize a Virtual Agent chat history in the ServiceNow Otto for HR Service Delivery (HRSD) application. You can also summarize an interaction when the chat ends. The summary includes all points of the handoff, including the Virtual Agent conversation.") * [Summarize a Sidebar discussion by using ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/awZbg7WkeyywK8hewco_tA "Generate a summary of the Sidebar discussions between agents, requesters, and subject matter experts by using the chat summarization skill in the ServiceNow Otto for HR Service Delivery (HRSD) application.") * [Generate a chat reply recommendation by using ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/VRJS87mpayb9s1f6P5lIhQ "Generate a reply based on the context of the chat conversation using Now Assist icon. Chat reply recommendations can help provide agents with quick replies to common questions.") * [Generate a knowledge article from HR Agent Workspace with Now Assist](https://servicenow-prod.fluidtopics.net/sjud8LYfTR1TwIdOsoAsjA "Create drafts of knowledge articles that are based on the case descriptions with ServiceNow Otto for HR Service Delivery (HRSD). Generating article content with generative AI enables you to write efficiently as you address user concerns.") * [Generate a knowledge article from multiple cases](https://servicenow-prod.fluidtopics.net/BWkLb4yGL7JA7dAShRYBJg "Create drafts of knowledge articles from multiple cases with the ServiceNow Otto for HR Service Delivery (HRSD) application. Use generative AI to gather and create the content from multiple cases so that you can reduce the amount of time that you would have spent manually to get the same information.") * [Generate an email reply recommendation by using ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/o9VcoKvMDK3BlJkpD7hEig "Generate an email reply that is based on the case and email context by using the Now Assist icon. With email reply recommendations, agents can create quick emails or responses, helping minimize errors and ramp up productivity.") * [Summarize an HR case using ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/fGWFcttFk_cRFGrDG_G6UQ "Quickly understand the case context and respond to inquiries by using the case summarization skill.") * [Generate resolution notes using ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/EIp7V9r6zy61WMwacj1HMQ "Generate the resolution notes for a case using the resolution notes generation skill. You can improve the quality of the resolution notes by providing a summary of the issue and the steps that were taken to resolve the case.") * [View employee summary reports](https://servicenow-prod.fluidtopics.net/U4ADE8peaiVFMkTpjUMv4g "View the Employee Summary Virtual Agent topic in Employee Center to access employee contribution summaries, view consolidated profiles, and track employee progress.") * [Summarize actions while transferring an HR case](https://servicenow-prod.fluidtopics.net/ScynQSEepkhyDjRovv2UJA "Transfer an HR case to another agent or assignment group by summarizing the actions until hand off. For example, an agent can transfer the case to another agent if the case is incorrectly assigned or needs troubleshooting by another agent or assignment group.") * [Use Knowledge Graph in ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/DHcURN3IQrWqzaMRAMQOwQ "Create a personalized knowledge model as a Knowledge Graph schema.") * [Use Galileo Inside to answer HR-related questions](https://servicenow-prod.fluidtopics.net/sc1icis4x1Mkc5uKDWtmtA "Query the Galileo library to generate a response based on articles and research from The Josh Bersin Company.") * [Use the Now Assist panel in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/7yxliJNlmnDJzO25~mad6w "Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for HR Case Management or Core UI.") * [Detect sensitive topics by using sensitivity detection in ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/x8OYfPcrF4WeEOtcl7mK7g "Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the ServiceNow Otto for HR Service Delivery (HRSD) application.") * [Analyze sentiments in ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/xQvrFkSPgEygi7AiZSis3A "HR agents can prioritize cases based on case sentiment.") *[\>]: and then