---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Microsoft Teams Meeting Extensions

# Use Microsoft Teams Meeting Extensions {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams Meeting Extensions.
* **[Manage calls using Meeting Extensions](https://servicenow-prod.fluidtopics.net/zKxRxIYbvvLpL_9w1LWzvg)**   
  Use Meeting Extensions to start conference calls to discuss the resolution for a major incident record.