---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Computer telephony integration (CTI) demo installation and configuration for HR Service Delivery Agent Workspace

# Computer telephony integration (CTI) demo installation and configuration for HR Service Delivery
Agent Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Computer Telephony Integration (CTI) enables HR Service Delivery
Agent Workspace to test the phone communication channel for inbound telephone calls
in a non-production instance.  
To use this feature, activate the CTI Demo Data for HRSD \[com.sn_hr_cti_demo\] plugin.  
Important:  
The CTI Demo Data for HRSD \[com.sn_hr_cti_demo\] plugin has been deprecated. To provide calling capabilities to agents, you can use [ServiceNow Voice for HR Service Delivery](https://servicenow-prod.fluidtopics.net/aqTyq0ExFlt8eWCzM_2HYQ "The ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management."). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.