--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors # Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors {#ariaid-title1} Release version: Yokohama Updated March 5, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors ServiceNow customers can use the Now Assist Virtual Agent topics within Employee Center to interact seamlessly with SuccessFactors data. These topics enable employees to perform HR-related tasks such as applying for time off, updating personal details, viewing paychecks, total rewards, and holiday calendars directly through chat conversations. To use these features, ensure that the ServiceNow Otto for HRSD Virtual Agent topics are configured and that you have the appropriate roles (snhrsp.admin or snhrsp.escadmin). Show full answer Show less ## Available Virtual Agent Topics and Capabilities * **Lookup Worker Profile:** View coworker profile details by entering relevant keywords in the chat. * **Update Personal Details:** Update address, date of birth, email address, phone number, or blood type through the Virtual Agent, with changes reflected in SuccessFactors. * **Get User Paychecks:** Retrieve payslip summaries including pay periods, gross pay, deductions, and net pay, along with detailed deduction breakdowns. * **Get Total Rewards:** View your total rewards information by querying the Virtual Agent. * **Get Time Off Balance:** Check your current leave balances. * **Request Time Off:** Apply for leaves by specifying start and end dates; requests are sent to SuccessFactors for processing. * **Get Holiday Calendar:** Access your holiday calendar for a specified year directly in the chat. ## Practical Use and Benefits These Virtual Agent topics streamline HR self-service by providing instant access to SuccessFactors data within the familiar Employee Center chat interface. This integration reduces manual HR inquiries, speeds up routine requests, and empowers employees with real-time access to their HR information. By leveraging these capabilities, ServiceNow customers can enhance employee experience and operational efficiency in HR Service Delivery. You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center. ## Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview {#na-va-sf__section_rw1_h4n_42c} To access and use the Virtual Agent topics, verify the following: * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin {#na-va-sf__ul_e54_2sn_42c} ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors {#na-va-sf__section_lwn_gnx_r2c} {#na-va-sf__table_wkg_4nx_r2c__entry__4} | Virtual Agent Topic | Feature Name | Service Name | Subflow | |-|-|-|-| | Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile | | Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance | | Request Time Off | Leave Management | Create Time Off Request | SuccessFactors HR - Request Time Off | | Get Time Off Balance | Leave Management | Time Off Balance | SuccessFactors HR - Get Time Off Balance | | Get Holiday Calendar | Leave Management | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | | Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards | | Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-sf__ul_lpz_2zg_vfc} | Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-sf__ul_lpz_2zg_vfc} | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile | [Table 1. Spoke subflow-topic mapping] {#na-va-sf__table_wkg_4nx_r2c} ## Lookup Worker Profile {#na-va-sf__section_abm_3sn_42c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Update Personal Details {#na-va-sf__section_xbc_ltn_42c} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system. * Update Address * Update Date of Birth * Update Email Address * Update Phone Number {#na-va-sf__ul_r3w_stn_42c} ## Get User Paychecks {#na-va-sf__section_ybt_4vn_42c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. ## Get Total Rewards {#na-va-sf__section_a4n_wvn_42c} The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. ## Get Time Off Balance {#na-va-sf__section_xs5_wwn_42c} The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. ## Request Time Off {#na-va-sf__section_r5f_2xn_42c} The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system. ## Get Holiday Calendar {#na-va-sf__section_tmc_yxn_42c} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.