--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure resolution notes # Configure resolution notes generation for ServiceNow Otto for HRSD {#ariaid-title1} Release version: Yokohama Updated November 28, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes. ## Before you begin Role required: sn_hr_core.admin ## Procedure 1. Navigate to AllNow Assist AdminSkills. 2. Select Employee, then select HRSD. 3. Select Activate skill on the Resolution notes generation tile. Each skill has a guided setup with multiple steps. A check symbol next to each step indicates whether its setup is complete, partially complete, or incomplete. After configuring a step, select Save and continue to move forward, or Back to return to a previous step. 4. Select General details and edit name and description of the skill. Additional information regarding details of the skill are displayed, but can't be edited. 5. Select the state in which the skill activates, then select Save and continue. 6. Select Choose Input and review the tables and fields to define the prompts that determine where data is pulled from. You can modify the rule conditions to determine when the input template is used. Additional data sources can be added via related tables as well. 7. Select Define availability to customize how and when the skill capability is active and accessible. * Select Skill is always available so no restrictions are placed on when a skill is available. * Select Customize skill availability to define conditions and use the condition builder to configure fields and values. {#resolution-notes-nacm-config__case-summarization-generation-in-now-assist_ul_azl_5cd_4fc} 8. Select Define access to determine who can access this skill. 9. Select Display to determine where the skill appears. * Select **In-product desktop** to display Now Assist skills on forms and workspaces. Then, select the roles for whom the skill will be displayed. * Select **Now Assist panel** to display Now Assist skills in the Now Assist panel. {#resolution-notes-nacm-config__case-summarization-generation-in-now-assist_ul_frf_4ln_bcc} 10. After selecting Review and activate to examine changes, select Activate to turn on the skill and complete the configuration. 11. In the Successfully activated pop-up window, select Go to Now Assist context menu. 12. Review the details. 13. Review the actions for the context menu trigger button and dialog. 14. In the Define access window, define who has access to the skill. 15. In the Select display window, enable In-product desktop. 16. Select Review and activate to examine changes, then select Activate. * **[Extend table support for resolution notes generation](https://servicenow-prod.fluidtopics.net/hFB2EUwU0pb0IYJuwZDXsw)** Extend table support for the resolution notes generation skill to include additional data sources. **Related concepts** * [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.") * [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.") **Related tasks** * [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.") * [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.") * [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.") * [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.") * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.") * [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.") *[\>]: and then