---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Emergency Self Report

# Emergency Self Report {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Emergency Self Report

The ServiceNow Emergency Self Report application enables users to notify their organization of their health status during a crisis and supports a workflow for safely returning to work.
It offers a digital alternative to manual reporting methods by capturing and consolidating user health data automatically, facilitating analysis and response.
Different views are provided for users, managers, and response teams to efficiently manage and monitor health-related information.
Show full answer Show less  

## Key Features

* **User Reporting:** Users report their health status and inform managers and global response teams when ready to return to work. If ServiceNow Contact Tracing is installed, quarantine reports automatically create or update related cases.
* **Manager Monitoring:** Managers can access summaries of their team's health statuses, view individual details, reassign tasks if needed, and submit reports on behalf of users without access.
* **Response Team Dashboard:** Response teams have an overview dashboard to track all self-reported users' statuses, with sortable data for effective analysis and action.
* **HR Tasks:** Self-reports generate HR tasks linked to crisis tasks, which response teams can review and manage according to organizational policies.
* **Integration with Emergency Response Management Suite:** The application works alongside other Emergency Response Management apps like Emergency Exposure Management and Emergency Outreach for comprehensive crisis management.
* **Guided Setup:** Safe Workplace guided setup assists in configuring the suite of related applications efficiently.
* **Domain Separation:** Supports use cases for service providers requiring domain separation.

## Deployment and Compliance

* Available for commercial, federal, on-premise, and hosted environments with specific installation guidance.
* Federal customers using IL4 or FedRAMP environments can install without special requests but must configure apps to comply with regulatory requirements.
* Organizations and government agencies are responsible for ensuring legal compliance, including data protection and employment laws, and must customize application templates accordingly.
* Government agencies are offered the application free of charge with no payment obligations to ServiceNow and must verify usage permissions with their Ethics Offices.

## Practical Use for ServiceNow Customers

ServiceNow customers can implement Emergency Self Report to streamline health status reporting during emergencies, reduce manual effort, and improve response coordination. Managers gain visibility into team health impacts, enabling workload adjustments, while response teams can efficiently analyze data and execute HR processes related to crises. The integration with other Emergency Response Management apps enhances the organization's ability to manage exposure notifications and communication effectively.

Setting up the application involves installation, configuring user access, establishing a knowledge base, and setting system properties. Crisis task administrators can bulk import health data to create tasks, enhancing scalability during widespread incidents.  
During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.

In contrast to email or phone reporting and manual data consolidation, Emergency Self Report provides a digital workflow that captures and automatically
rolls up user reporting data for analysis and action. The application offers benefits for various
people within the organization, with different views displayed for various roles.

Use guided setup to implement Safe Workplace suite
apps
:   The Safe Workplace guided setup provides a sequence of tasks that help
    you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

## Users can report their status {#emergency-self-report__section_tfx_xw5_1lb}

A menu-driven interface enables users to report their status to their managers. Users can use the same interface to update their manager and global response team when they are ready to return to work. Managers can notify users when they may return. Figure 1. User view

If ServiceNow®
[Contact Tracing](https://servicenow-prod.fluidtopics.net/FUE8yJif5cn5uvDqXXSgMw "The ServiceNow Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.") is installed, a case is created automatically for a user who self-reports as being in
quarantine. If an active case exists for the user at the time of reporting, a note is added to
the case for the self-reporting.

## Managers can monitor the status of their teams {#emergency-self-report__section_zkx_kx5_1lb}

Managers can view a summary of their team's reported status and the details of an individual
person. They can reassign an affected user's work to others on the team if the work is tracked
in the ServiceNow instance. If users don't have access to the application,
the manager can submit a report on their behalf.  
Figure 2. Manager view

## Response teams can view the status of all teams {#emergency-self-report__section_orb_nx5_1lb}

Response teams can view an overview dashboard that summarizes the status for all self-reported
users. Data can be viewed and sorted in multiple ways for analysis and action.  
Figure 3. Response team view

## Response team can work with HR tasks {#emergency-self-report__section_psk_sq2_flb}

HR tasks are created when a user self-reports. Each HR task is associated with a
self-reported crisis task. The response team member can navigate to Emergency Self ResponseHR tasks to view the list.  
Figure 4. HR tasks

HR tasks do not have a specific workflow associated with them. They are created in the Open
state, and closing the associated crisis task does not affect the HR task. Your organization can
determine how to use or manage HR tasks, if at all. Review the HR task form to determine whether
it can be of use within your response strategy.

## Use with other Emergency Response Management applications {#emergency-self-report__section_ayj_dx5_1lb}

Emergency Self Report was originally developed to monitor and aid in stopping
the community spread of COVID-19 among users. It is part of the suite of ServiceNow®
Emergency Response Management applications built on the ServiceNow AI Platform®
to assist companies in their emergency response efforts. With the [Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/WLoJiXYyhtDBEdKv3GPP_A "The ServiceNow Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.") application, you can identify users who might have
been exposed. You can then contact affected users through the [Emergency Outreach](https://servicenow-prod.fluidtopics.net/BiM45rj4NlREcEr2lwTyhQ "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.") application. Both applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

## Emergency Response Management for federal customers {#emergency-self-report__section_tk4_ljj_blb}

Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal
regulations and guidelines.{#emergency-self-report__erm-fedramp}  
{#emergency-self-report__table_kxr_yz3_blb__entry__2}{#emergency-self-report__p_lwb_nfg_h1c}{#emergency-self-report__p_nwb_nfg_h1c}{#emergency-self-report__p_qwb_nfg_h1c}{#emergency-self-report__p_swb_nfg_h1c}

| Type | Instructions |
|-|-|
| Commercial on-premise | Visit the ServiceNow® Store to download and install the application. |
| Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#emergency-self-report__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. |
[Table 1. Installation instructions for self-hosted and federal environments]

{#emergency-self-report__table_kxr_yz3_blb}

## Notice regarding use by organizations {#emergency-self-report__section_zzd_2m5_1lb}

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a
representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#emergency-self-report__p_j3b_nfg_h1c}

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language
within the templates provided to meet the Organizations' specific requirements.{#emergency-self-report__p_k3b_nfg_h1c}

## Notice regarding use by government agencies {#emergency-self-report__section_pbj_2m5_1lb}

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered
free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's
Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#emergency-self-report__p_l3b_nfg_h1c}

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their
legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's
specific requirements.{#emergency-self-report__p_m3b_nfg_h1c}
* **[Set up Emergency Self Report](https://servicenow-prod.fluidtopics.net/2KvmWmv4fxX3QeCOdOxOuQ#set-up-emergency-self-report)**   
  To set up Emergency Self Report, install the application. Then configure user access, a dedicated knowledge base, and system properties.
* **[Report and track health statuses during an emergency](https://servicenow-prod.fluidtopics.net/MplRPET3gWv1y4vtrL~row)**   
  Emergency Self Report is used by users to self-report their health status, by managers to track the health status of their users, and by response teams to view the status for all users and sort the data for analysis and action.
* **[View self-reported user HR tasks](https://servicenow-prod.fluidtopics.net/KpMjJA26EnC2vpeGco8GJA)**   
  Members of the emergency response team can view all user reports and associated HR tasks on the Emergency Self Report overview dashboard.
* **[Import Crisis Task data](https://servicenow-prod.fluidtopics.net/ybr1tHMQroG_KGdBBINMkA)**   
  As a crisis task administrator, upload a spreadsheet of self-reported health statuses to create crisis tasks in bulk.
* **[Domain separation for Emergency Self Report](https://servicenow-prod.fluidtopics.net/17as12nEJSIB2jW67~0prA)**   
  The following table lists the domain separation use cases for service providers (SPs) using this application.

*[\>]: and then