--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure the ServiceNow Otto for HRSD Virtual Agent topics # Configure the ServiceNow Otto for HRSD Virtual Agent topics {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center. ## Before you begin Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin ## Procedure 1. Install the ServiceNow Otto for HRSD and Enterprise Service Management Integrations Framework (v3.6) applications from ServiceNow Store. 2. Configure the required ServiceNow spokes or customize spokes to pull data from HCM systems. 3. Create subflows for provider aligning with Template Integration Gateway. See [Create a subflow using Template Integration Gateway](https://servicenow-prod.fluidtopics.net/_TOFc7gT7VFMDmPARapMIw "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway."). Note: * Subflows have been created for Oracle HCM, except for the Request Time off and Add Expense Virtual Agent topics. The Virtual Agent experience has been provided for the Request Time off and Add Expense topics, but without the back-end support through subflows. For more information on the default Virtual Agent topics, see [ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/w1YptWmm4FEgUOPZ8FKb1w "Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance."). * The subflows for Oracle HCM can be used as a reference to build subflows for any other HCM systems. {#config-va-topics__ul_rgh_wdm_hbc} 4. [Configure Integration Provider Mapping (Decision table)](https://servicenow-prod.fluidtopics.net/9QRaPbqBinc0ixW5kJgXvw "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.") by adding input choices, configuring conditions on input choices and results. 5. Create a Virtual Agent topic block: 1. Navigate to AllConversational InterfacesVirtual AgentDesigner. 2. From the LLM Assistant list, select Now Assist in Virtual Agent. 3. Filter the topics by setting the category to Now assist for HR service Delivery. 4. Select a Virtual Agent topic. 1. Edit topic properties and make the necessary edits in the topic, such as update the node name, and response message. 2. In Integration Gateway, specify the appropriate feature, service name, user, and make the necessary edits. Note: To publish the Virtual Agent topics in ServiceNow Otto for HRSD, publish these topic blocks: Get Authentication and Process Integration Errors. {#config-va-topics__ol_dgn_2ll_2bc} {#config-va-topics__ol_f3d_yx2_2bc} ## Result When an Virtual Agent topic invokes the Integration Gateway subflow, the subflow reviews input values in Integration Provider Mapping (Decision table) to execute results. **Related concepts** * [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.") * [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.") **Related tasks** * [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.") * [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.") * [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.") * [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.") * [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.") * [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.") * [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.") *[\>]: and then