--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure sensitivity detection # Configure sensitivity detection {#ariaid-title1} Release version: Yokohama Updated September 17, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application. ## Before you begin Role required:sn_hr_core.admin ## About this task This capability helps you configure sensitivity detection and filters for the types of sensitive cases such as the harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee personal issues. You can also block Now LLM Service from engaging with these sensitive case types to allow agents to create cases for these sensitive case types. Note: Configurations are available on the Now Assist Admin Panel settings as part of Now Assist guardian. The sn_hr_gen_ai.admin role can only Edit, Activate and Deactivate skills on Guided setup view only. ## Procedure 1. Navigate to the Now Assist Admin Panel and select the Settings tab. 2. Select Now Assist Guardian and select Filters. Filter configurations include the ability to Edit or Deactivate a filter. Only sn_hr_gen_ai.admin can Edit or Deactivate. 3. Select General Details tab to configure the filter details. 4. Select Sample phrases tab to add phrases that apply to filters. Note: The ability to edit and update existing filters is available. There is a maximum of 10 phrases that can be generated. 5. Select Applicability to choose what filters apply to active virtual agents. {#config-na-sd-filters__steps_a3d_t5j_c2c} ## Result When an employee enters one of the configured sensitive phrases, the virtual agent offers to either redirect the employee to a live agent, create a case, or if the virtual agent incorrectly identifies a sensitive topic, the employee can select to proceed with the interaction. **Related concepts** * [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.") * [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.") **Related tasks** * [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.") * [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.") * [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.") * [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.") * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.") * [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.") * [Detect sensitive topics by using sensitivity detection in ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/x8OYfPcrF4WeEOtcl7mK7g "Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the ServiceNow Otto for HR Service Delivery (HRSD) application.") **Related reference** * [Sensitivity detection configuration tables](https://servicenow-prod.fluidtopics.net/4f4yJy8vZBp6eleYBTwGnA "Many types of components are configured to activate sensitivity detection, including table configurations.") * [Sensitivity detection configuration table filters](https://servicenow-prod.fluidtopics.net/SYa~vVF3MX5vZqEs8zLDhg "Many types of components are configured to activate sensitivity detection, including table filter configurations.") * [Sensitivity detection filters mapping](https://servicenow-prod.fluidtopics.net/sEMTAs67~Ws2GG1F_f33ug "The sys_gen_ai_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.") **Related topics** *