---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Journey designer features

# Exploring Journey designer features {#ariaid-title1}

Release version: Yokohama  
Updated March 10, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Organization administrators activate and configure Journey designer to help managers and employees understand and actively collaborate on professional and personal journeys.

## Journey designer overview {#jny-dsgnr-explore__cf-exploring-parent-overview}

Journey designer expands the possibilities for managers and administrators to create consistent and meaningful employee journeys. Journeys are created by using Lifecycle Events and Journey Accelerator features and functionality to support employees and mentors navigate various journeys.

## Journey designer users {#jny-dsgnr-explore__cf-exploring-parent-users}

{#jny-dsgnr-explore__table_ahb_3sx_p2c__entry__2}

| User | Description |
|-|-|
| Administrators | * Install, configure, and maintain journeys. * Configure analytical reports and display the results in dashboards. * Use Lifecycle Events and Journey Accelerator to build journeys. {#jny-dsgnr-explore__ul_k3t_ssx_p2c} |
| Managers | * Build employee journeys that are easy to maintain and reuse. * Add mentors to journeys for improved collaboration. * Use in-product guidance on how, when, and why to create and manage journeys for team members. * Review reports and dashboards to help understand and track results. * View important information about outstanding journeys and drill down on details. * Trigger new journeys for team members. {#jny-dsgnr-explore__ul_xth_vsx_p2c} |
| Employees | * View and complete urgent to-dos from Lifecycle Events and Journey Accelerator. * Navigate through all of their tasks and milestones. * Schedule events and complete learning. * Complete learning courses added by your organization or your manager. {#jny-dsgnr-explore__ul_qgg_wsx_p2c} |
[Table 1. Users]

{#jny-dsgnr-explore__table_ahb_3sx_p2c}

## Journey designer benefits {#jny-dsgnr-explore__cf-exploring-parent-benefits}

{#jny-dsgnr-explore__table_dhb_3sx_p2c__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Journey plan configuration template management. | [Journey designer plan configuration template process, owners, and maintenance](https://servicenow-prod.fluidtopics.net/egvu4oya_jtUOfVK4gCn4Q "Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.") | Administrator, journey owner, and journey approver |
| Access journeys from the Employee Center (EC. | [Managers, mentors, and employees work with journeys in the Employee Center](https://servicenow-prod.fluidtopics.net/HBIFZ2sJ58~1rfhZSamNoA "Managers, employees, and mentors access journeys from the Employee Center (EC).") | Managers, employees, and mentors |
| View key metrics, reports, and other widgets. | [Journey designer dashboards and reports](https://servicenow-prod.fluidtopics.net/Iw7V8svIwqSKnmlI1GN6ig "Dashboards are configurable graphic displays of key metrics, reports, and other widgets on a single screen.") | Managers |
| Leverage Now Assist and Guided Tours for Journey designer use cases. | * [Now Assist Virtual Agent topics for Journey designer](https://servicenow-prod.fluidtopics.net/FHv0yuz8mFK9ICE8x4k76w "Complete the Journey designer related tasks from Employee Center using the Now Assist Virtual Agent topics.") * [Journey details guided tours](https://servicenow-prod.fluidtopics.net/IzsEpYKWqR8tL3sJGVqwgQ "Use Guided Tours in Journey designer to get instructions on how to perform a task.​ Guided Tours use a series of steps that may span multiple pages. The tour includes links to detailed documentation.​") * [Journey overview guided tour](https://servicenow-prod.fluidtopics.net/1dHklmrn_iTZEsQtq3vJiA "Use Guided Tours in Journey designer to get instructions on how to perform a task.​ Guided Tours use a series of steps that may span multiple pages. The tour includes links to detailed documentation.​") {#jny-dsgnr-explore__ul_kjv_m5x_p2c} | Managers, employees, and administrators |
[Table 2. Journey designer benefits]

{#jny-dsgnr-explore__table_dhb_3sx_p2c}

## What to explore next {#jny-dsgnr-explore__cf-exploring-parent-links}

To learn more about configuring and using Journey designer, see:

* [Installation and configuration overview](https://servicenow-prod.fluidtopics.net/~z8j63vZtx2L5gc3DlT9cA "The Journey designer app has multiple versions that have different installation instructions and configuration options.")
* [Using Journey designer](https://servicenow-prod.fluidtopics.net/wCzwFMaWCJShxR~Z3y7iTQ "Journey designer enables managers, mentors, and employees to create and manage personalized journeys through configurable templates. It allows users to guide and track individual progress with access to dashboards and reports, while leveraging the Now Assist Virtual Agent for automated support.")
* [Journey designer reference](https://servicenow-prod.fluidtopics.net/R0P29mvducG7YrIhlaPU3g "Journey designer reference.")
{#jny-dsgnr-explore__ul_ehb_3sx_p2c}