---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Case and Knowledge Management

# Case and Knowledge Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over
time.

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| [Use and Explore ![Explore and use]() Explore HR Case and Knowledge Management features and see how agents use them.](s0a34MXV5TEHQ3X_9Ebgtw "HR Case and Knowledge Management pulls together many HR case related features.") | [InstallActivate HR Case and Knowledge Management.](https://servicenow-prod.fluidtopics.net/mnkQOL_k63~P7DZenutkyA "You can activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") | [Configure and Administer![Administer HR Case and Knowledge Management]()Configure and administer HR Case and Knowledge Management features.](M0A8l8c87KotnVm4tglOYw "Administer the Case and Knowledge Management application to improve HR efficiency and make it easier for employees to get the services they need.") |
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