Update a visitor registration

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Track visitor registrations and update the status of a visitor while the visitor is on the premises.

    Before you begin

    Role required: sn_wsd_visitor.admin or sn_wsd_visitor.staff

    Procedure

    1. Navigate to All > Workplace Visitor Management > Visitor Overview > All visitor registrations.
    2. Select any of the following options to update the visitor registration.
      • All Visitor Registrations
      • My Visitor Registrations
      • Today's Registrations
    3. Select the visitor registration which you want to update.
    4. Optional: Select multiple registrations if you want to update them with the same status.
    5. Based on the state change that you want to make, select any of the following options.
      OptionDescription
      Check in Check in the visitor when they enter the premises.
      Take a picture Take a picture of the visitor and store it in the visitor details tab of the record.
      Print badges Print a badge for the visitor. A preview of the badge is displayed before you print.
      Break check out Check out the visitor when the visitor leaves the premises for a break.
      Break check in Check in the visitor when the visitor is back to the premises after a break.
      Check out Check out the visitor when the visitor leaves the premises and ends the visit.
      Didn't show up The visitor did not show up.
      Cancel Cancel the visitor registration.
      For more information about different states and about allowed state changes on a visitor registration, see Visitor registration states.

    Result

    The status of the visitor registration is updated.