Emergency Response Management
Summarize
Summary of Emergency Response Management
ServiceNow® Emergency Response Management applications support organizations in managing business continuity during emergencies such as natural disasters and pandemics like COVID-19. These applications automate and streamline communication, health status reporting, exposure tracking, and safe return-to-work processes to keep employees informed, connected, and safe throughout emergency situations.
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Key Features
- Emergency Outreach: Enables sending notifications to users via email, mobile push, SMS, or other channels to share critical emergency and safety updates. It also supports sending Employee Readiness Surveys to assess workplace return readiness.
- Emergency Self Report: Allows users to report their health status during a crisis, triggering workflows that facilitate safe return-to-work procedures and notify relevant functions such as HR.
- Emergency Exposure Management: Identifies individuals potentially exposed to infectious diseases by analyzing meetings, locations, shifts, reservations, badge scans, and Wi-Fi access logs related to affected users.
- Emergency Response Management for Now Mobile: Enables users to respond to outreach messages and self-report health status conveniently via the Now Mobile app.
- Safe Workplace Guided Setup: Provides a step-by-step configuration process for Safe Workplace and Emergency Response Management apps, simplifying implementation on your ServiceNow instance.
- Domain Separation Support: Supports service provider use cases with domain separation features for Emergency Response Management applications.
Deployment and Environment Support
- Commercial On-Premise: Download and install from the ServiceNow Store.
- Federal Customers: Apps are available for IL4 or FedRAMP environments without special requests. Federal on-premise customers should contact their sales representative or ServiceNow Support for installation assistance.
- Configuration Responsibility: Customers must configure applications to comply with applicable U.S. federal regulations and organizational policies.
Important Notices
- Organizational Responsibility: Implementation decisions and compliance with legal obligations—including data protection and employment laws—are the sole responsibility of the organization using the applications. ServiceNow does not provide legal advice, and organizations should customize templates accordingly.
- Government Agencies: Use is offered free of charge for a limited or extended period with no payment obligations. Agencies must confirm ethical approvals and are responsible for legal compliance and template customization.
Practical Benefits for ServiceNow Customers
By deploying Emergency Response Management, customers can efficiently mobilize emergency communications, monitor employee health status, identify exposure risks, and manage safe workplace re-entry processes. The integration with the Now Mobile app enhances user engagement and responsiveness during crises. Guided setup tools simplify deployment, and support for various environments ensures compliance with organizational and federal requirements.
ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.
- Emergency Outreach
- Stay connected with users via email or mobile push notifications. Share important information regarding emergency and safety measures, and ask users to report their status and location. With the installation of Employee Readiness Surveys, you will use Emergency Outreach to send a survey link to help you evaluate whether users are ready to return to the workplace.
- Emergency Self Report
- Enable your users to report their health status. If users report they are going into quarantine, a workflow helps them safely return to work when ready. Functions such as HR can also be alerted.
- Emergency Exposure Management
- Identify users who might have been exposed to an infectious disease by analyzing an affected user's meetings, locations, shifts and reservations, and badge scans.
- Emergency Response Management for Now Mobile
- Enable your users who use the Now Mobile app to respond to Emergency Outreach push messages and also self-report their health status.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Domain separation support for Emergency Response Management applications
You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.