Emergency Self Report
Summarize
Summary of Emergency Self Report
The ServiceNow Emergency Self Report application enables users to notify their organization of their health status during a crisis and supports a workflow for safely returning to work. It offers a digital alternative to manual reporting methods by capturing and consolidating user health data automatically, facilitating analysis and response. Different views are provided for users, managers, and response teams to efficiently manage and monitor health-related information.
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Key Features
- User Reporting: Users report their health status and inform managers and global response teams when ready to return to work. If ServiceNow Contact Tracing is installed, quarantine reports automatically create or update related cases.
- Manager Monitoring: Managers can access summaries of their team’s health statuses, view individual details, reassign tasks if needed, and submit reports on behalf of users without access.
- Response Team Dashboard: Response teams have an overview dashboard to track all self-reported users’ statuses, with sortable data for effective analysis and action.
- HR Tasks: Self-reports generate HR tasks linked to crisis tasks, which response teams can review and manage according to organizational policies.
- Integration with Emergency Response Management Suite: The application works alongside other Emergency Response Management apps like Emergency Exposure Management and Emergency Outreach for comprehensive crisis management.
- Guided Setup: Safe Workplace guided setup assists in configuring the suite of related applications efficiently.
- Domain Separation: Supports use cases for service providers requiring domain separation.
Deployment and Compliance
- Available for commercial, federal, on-premise, and hosted environments with specific installation guidance.
- Federal customers using IL4 or FedRAMP environments can install without special requests but must configure apps to comply with regulatory requirements.
- Organizations and government agencies are responsible for ensuring legal compliance, including data protection and employment laws, and must customize application templates accordingly.
- Government agencies are offered the application free of charge with no payment obligations to ServiceNow and must verify usage permissions with their Ethics Offices.
Practical Use for ServiceNow Customers
ServiceNow customers can implement Emergency Self Report to streamline health status reporting during emergencies, reduce manual effort, and improve response coordination. Managers gain visibility into team health impacts, enabling workload adjustments, while response teams can efficiently analyze data and execute HR processes related to crises. The integration with other Emergency Response Management apps enhances the organization's ability to manage exposure notifications and communication effectively.
Setting up the application involves installation, configuring user access, establishing a knowledge base, and setting system properties. Crisis task administrators can bulk import health data to create tasks, enhancing scalability during widespread incidents.
During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.
In contrast to email or phone reporting and manual data consolidation, Emergency Self Report provides a digital workflow that captures and automatically rolls up user reporting data for analysis and action. The application offers benefits for various people within the organization, with different views displayed for various roles.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Users can report their status
If ServiceNow® Contact Tracing is installed, a case is created automatically for a user who self-reports as being in quarantine. If an active case exists for the user at the time of reporting, a note is added to the case for the self-reporting.
Managers can monitor the status of their teams
Managers can view a summary of their team’s reported status and the details of an individual person. They can reassign an affected user’s work to others on the team if the work is tracked in the ServiceNow instance. If users don't have access to the application, the manager can submit a report on their behalf.
Response teams can view the status of all teams
Response teams can view an overview dashboard that summarizes the status for all self-reported users. Data can be viewed and sorted in multiple ways for analysis and action.
Response team can work with HR tasks
HR tasks are created when a user self-reports. Each HR task is associated with a self-reported crisis task. The response team member can navigate to to view the list.
HR tasks do not have a specific workflow associated with them. They are created in the Open state, and closing the associated crisis task does not affect the HR task. Your organization can determine how to use or manage HR tasks, if at all. Review the HR task form to determine whether it can be of use within your response strategy.
Use with other Emergency Response Management applications
Emergency Self Report was originally developed to monitor and aid in stopping the community spread of COVID-19 among users. It is part of the suite of ServiceNow® Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. With the Emergency Exposure Management application, you can identify users who might have been exposed. You can then contact affected users through the Emergency Outreach application. Both applications are available in the ServiceNow Store.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.