You can access these properties via Content Experiences > Configurations > Properties. Properties marked with an asterisk () have default values recommended for campaigns targeting 100,000 users or fewer, with options to increase values for larger audiences if scheduled jobs run longer than expected.

Key Properties and Their Practical Uses

• Approvals: Control whether all approvers must approve scheduled content before publishing or if a single approval suffices.
• Content Management Ownership: Enable ownership controls for audiences, content items, topics, and portal pages, allowing restrictions on who can schedule or edit content.
• Scheduled Job Controls: Define max run times, event staggering, and limits for adding users to campaigns, sending notifications, managing to-dos, deactivating users, and purging campaign data. These settings help manage job duration and workload to ensure smooth operation.
• Content Limitations: Set maximum numbers for campaign targets, records processed, notifications sent (email, SMS, push), and users handled per job run to prevent performance degradation, especially for large databases.
• State Management: Configure delays and record update limits related to campaign publication state transitions and immediate triggering of campaigns post-publish, with recommendations based on audience size.
• User Deactivation and Purging: Control how many users to deactivate or purge per job run, scheduling of purge operations after campaigns end or users exit campaigns, including configurable delay periods.
• Campaign Re-evaluation: Set frequency in days for automatic re-evaluation of campaign audiences, adjustable on the campaign form for flexibility.
• Portal Preview: Define the URL suffix for service portal or Employee Center previews, enabling testing of content across different portals.

Why These Properties Matter

These properties enable you to tailor campaign execution and content management to your organization's scale and performance needs. By adjusting run times, event staggering, and record limits, you ensure campaigns run efficiently without overloading the system. Ownership and approval settings enhance content governance, while purging and deactivation controls maintain data hygiene and system health.

What You Can Expect

• Optimized scheduled job performance with limits on run times and workloads to reduce impact on your ServiceNow instance.
• Granular control over campaign content approval and ownership, helping maintain governance and content quality.
• Configurable notification and user management parameters to scale campaigns appropriately for large audiences.
• Automated campaign audience re-evaluation and content preview capabilities to improve campaign accuracy and delivery.
• Data purging mechanisms to manage storage and maintain system efficiency post-campaign.