Properties installed with Content Publishing

  • Release version: Yokohama
  • Updated September 4, 2025
  • 6 minutes to read
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    Summary of Properties installed with Content Publishing

    The Content Publishing plugin [com.sncontentdelivery] in ServiceNow adds a set of properties that govern the behavior of scheduled jobs related to notifications, to-dos, communities, and content management within your instance. These properties allow Content Admins to optimize performance, control workflows, and customize content handling to suit organizational needs.

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    Key Properties and Their Practical Uses

    • Approvals: Control whether all approvers must approve content before publishing (sncd.allmustapprove), enabling stricter content governance.
    • Content Ownership: Enable ownership controls for audiences, content items, topics, and portal pages to restrict editing and scheduling permissions, enhancing content security and management delegation.
    • Content Versioning: Activate content snapshots to enable version control for the Content Library, facilitating content tracking and rollback.
    • Notifications: Configure maximum run times, event staggering, and limits on the number of recipients and events processed per scheduled job to maintain efficient notification delivery without overloading the system.
    • To-dos: Set limits on scheduled job run times, event staggering, and maximum assignees to optimize task creation and assignment workflows.
    • Forums and Audience: Limit forum posts per scheduled job and set timeouts for audience auto-counts to ensure responsive community engagement and audience configuration.
    • Translations and Language Switching: Enable language switching in the Content Library and integrate with the Localization Framework to support multilingual content management.
    • Portal Preview: Specify the service portal URL suffix for accurate previewing of content in different portal environments.
    • News: Control maximum numbers of news articles displayed in widgets and define landing pages for news content and individual articles to tailor the news experience.
    • Rich Content Editor: Optionally enable editing of HTML and CSS within rich content designs, granting content managers more control over content appearance.
    • Content Providers: Set connection timeouts for video content provider integrations, ensuring smooth video content delivery.
    • Content Engagement: Enable or disable comments, replies, reactions, and view counts on news articles to foster employee interaction and feedback.
    • Company Events: Manage performance and user experience during high-traffic events with precomputed audiences, performance mode thresholds, specialized portal navigation, and event-related modal displays.

    Applying These Properties

    Content Admins can access and modify these properties via Content Publishing > Advanced > Properties. Adjusting these settings allows you to:

    • Maintain optimal system performance by controlling scheduled job execution parameters.
    • Implement granular content ownership and approval workflows to ensure proper content governance.
    • Customize user engagement features such as comments and reactions on content.
    • Configure portal previews and news presentation to align with your organizational portals and communication strategy.
    • Prepare for high-traffic scenarios with specialized event handling settings to maintain user experience.

    Why This Matters

    Using these properties effectively enables your ServiceNow instance to deliver content reliably and securely while balancing performance and user engagement. Proper configuration reduces the risk of overloading jobs, ensures compliance with content approval processes, and enhances the overall content publishing experience for both managers and end users.

    The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.

    To modify Content Publishing properties as a Content Admin [sn_cd.content_admin], navigate to Content Publishing > Advanced > Properties.

    Content Publishing properties determine how the scheduled jobs run and help to ensure that there is limited impact on the performance of your instance.

    Table 1. Approvals
    Properties Description Default Value
    sn_cd.all_must_approve Indicates that all approvers must approve any scheduled content prior to publishing it. If you check No, only one approver is required to publish it. Yes
    Table 2. Enable Content Management Ownership
    Properties Description Default Value
    Allow Ownership for Audiences (sn_cd.activate_audience_delegation_controls) Indicates you want to be able to enable audience ownership within Content Publishing.

    For more information, see Content Ownership.

    		 No
    Allow Ownership for Content Items (sn_cd.activate_content_authoring_controls) Indicates you want to be able to enable content item ownership within Content Publishing.

    For more information, see Content Ownership.

    		 No
    Allow Ownership for Topics (sn_cd.activate_topic_ownership) Indicates you want to enable topic ownership within Content Publishing.
    Ownership of a topic includes:
    • Ability to restrict what groups or users can schedule content for publication.
    • Ability to edit content assigned to the topic.
    • Ability to preview content for the topic.
    Note:
    Other users that have access to the content can view the content scheduled to the restricted topic, but cannot remove the topic from the schedule.

    For more information, see Content Ownership.

    		 No
    Allow Ownership for Portal pages (sn_cd.activate_page_ownership) Indicates you want to exclude groups or non-applicable content managers (specific users) from assigning content to a specific portal page. No
    Table 3. Enable Content Versioning and Change History
    Properties Description Default Value
    sn-cd.activate_content_snapshots Select the checkbox to enable Content Versioning for the Content Library. See Content versioning Yes
    Table 4. Notifications
    Properties Description Default Value
    sn_cd.notification.max_run_time The maximum amount of time (in seconds) the Content Publishing: Send notifications scheduled job runs. Limits the length of the scheduled job, but completes any work in progress and does not pick up any new work.
    • Max run time in seconds (notifications) is 600
    • Number of seconds to stagger events (notifications) is 60
    • Max number of events to queue (notifications) is 50
    • Max number of users processsed per email event (notifications) is 1000
    sn_cd.sms_notification.max_recipients The maximum number of people you can send an SMS notification to.
    Note:
    When the maximum is exceeded, the SMS is not sent. The Notification status on the Schedule Content form is Max Exceeded.
    		 Max number of 50,000
    sn_cd.sms_notification.max_users_per_event The maximum number of users to add per event for an SMS notification. Max number of users processed per email is 1000
    sn_cd.notification.event_stagger The amount of time between events when a scheduled job runs. Staggering provides time for the events to be processed during the staggered time.

    Default value: 60 seconds.

    		 60 seconds
    sn_cd.notification.max_events The maximum number of events from campaigns to process during the scheduled job. Max number 50
    sn_cd.notification.max_users_per_event The maximum number of users to add per event for an email notification. Max number of users processed per email is 1000
    sn_cd.notification.max_recipients The maximum number of recipients allowed per email notification. Max number of 50,000
    Table 5. To-dos
    Properties Description Default Value
    sn_cd.todo.max_run_time The maximum run time in seconds for the Content Publishing: Create To-dos scheduled job. When the job finishes running, any current items are still processed after the elapsed time. Max run time is 600 seconds
    sn_cd.todo.event_stagger The number of seconds between events. 60 seconds
    sn_cd.todo.max_events The maximum number of events that are queued per scheduled job run. Max number of events is 50
    sn_cd.todo.max_users_per_event The maximum number of users that can be added per event. Max number of users is 1000
    sn_cd.todo.max_assignees The maximum number of people you can assign to a task. Max number of assignees is 50,000
    Table 6. Forums and Audience
    Properties Description Default Value
    sn_cd.content_community.max_posts The maximum number of posts to a forum allowed per Content Publishing: Post to Forums scheduled job. Max post is 100
    sn_cd.audience.autocount_timeout Maximum number of seconds to wait for the automatic audience count while configuring an audience record. Max is 2 seconds
    Table 7. Translations and Language switching
    Properties Description Default Value
    sn_cd.enable_language_switching Allows you to change your system setting language in the Content Library.

    When you turn this system property on, the Switch language button appears after creating content from the Content Library.

    Selecting the Switch language button allows you to view the fields on the form to appear in the language you select. You can select the button after reviewing to switch back to your original language.

    For more information, see Portal content.

    		 No
    sn_cd.enable_localization_framework_integration Enables integration with Localization Framework. For more information, see Configure Localization Framework for Content Publishing. No
    Table 8. Portal Preview
    Properties Description Default Value
    Service Portal URL suffix you want to use for portal previews (sn_cd.preview.portal_url_suffix) The URL suffix of the service portal or Employee Center (EC) your company uses for portal previews.

    You can change this system property when you want to preview your content on a different portal.

    		 esc
    Table 9. News
    Properties Description Default Value
    Limits how many news articles are shown in the News widgets (sn_cd.content_page_limit) Sets a maximum of news articles that can appear in any of the news widgets, with a system maximum of 500 articles. Max articles in widgets is 200
    Page ID you want to use for News Center (sn_cd.news_center_page_id) Defines the landing page for news content. The News Center button in the main navigation redirects to this page, as well as breadcrumbs and the Call to action button in the widgets. cd_news_center
    Page ID you want to display News articles in (sn_cd.news_article_page_id) Defines the page where a full news article is viewed. When a user clicks a news article in a News widget, the widget redirects to this page. cd_news_article
    Sys ID (sys_id) from the Record Section (sys_sg_item_section) table for where news articles will be displayed in the mobile app (sn_cd.mobile_record_section) Defines the section in the mobile app where the news article is viewed. 10a5286777403110cd1b756f1b5a99e2
    Table 10. Rich Content Editor
    Properties Description Default Value
    Enables the ability to edit the HTML and CSS within a Rich Content design (sn_cd.activate_rce_edit_code) Select Yes to allow content managers to edit rich content source code. No
    Table 11. Content Providers
    Properties Description Default Value
    The number of seconds to wait before timing out a video content provider subflow (sn_cd.provider_timeout) Sets the period of time that the Employee Center attempts to connect to the video content provider. See Video hosting integrations framework 20 seconds
    Table 12. Content engagement

    While Content engagement capabilities are delivered via the Content engagement plugin, the properties are configured in Content Publishing.
    Properties Description Default Value
    Allow comments (sn_cd.allow_comments) Displays a checkbox in the new content and content template forms for content managers to allow employees to comment on news articles Yes
    Allow replies to comments (sn_cd.allow_replies_to_comments)
    Important:
    This property is not currently connected to any functionality and might be removed in future releases.
    		 Displays a checkbox in the new content and content template forms for content managers to allow employees to reply to comments on news articles Yes, but currently unused
    Allow reactions (sn_cd.allow_reactions) Displays a checkbox in the new content and content template forms for content managers to allow employees to select a reaction icon Yes
    Show view count (sn_cd.show_views) Displays the number of unique views for a news article at the top of the article Yes
    Table 13. Company Events
    Properties Description Default Value
    sn_cd.enable_precomputed_audiences Enables precomputed audiences for Company Events. Yes
    sn_cd.audience_count_threshold Sets the threshold for the number of users that will automatically put the portal into performance mode. 5000
    sn_cd.performance_portal_navigation Sets an Advanced portal navigation sys_id to use when a Company event is a surge event and is live. 92de6ac87f8a1210a3a9fac8fc86651e
    sn_cd.high_performance_event_buffer Specify the number of minutes in advance for triggering the high-traffic event. 30
    sn_cd.company_event_article_page_id Page ID to display Company Event articles. cd_company_event
    sn_cd.high_traffic_event_modal Display the event modal on the home page when a high-traffic event is in progress. No
    sn_cd.high_traffic_event_degraded_experience The view displayed for widgets when a high-traffic event is in progress. Default view