Configure HCM agents for HR Service Delivery AI Agent Collection

  • Release version: Yokohama
  • Updated June 25, 2025
  • 1 minute to read
  • Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.

    Before you begin

    Role required: admin

    Procedure

    1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).
    2. Activate the Enterprise Service Management Integrations Framework] application from the ServiceNow® Store.
    3. Configure the required ServiceNow spokes or customize spokes to pull data from HCM systems.
    4. Create subflows aligning with Template Integration Gateway.
      For more information, see Create a subflow using Template Integration Gateway.
      Note:
      The subflows for Oracle HCM can be used as a reference to build subflows for any other HCM systems.
    5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.
    6. Duplicate available HCM agents to run them autonomously.
      For more information, see Duplicate an AI agent.
      Note:
      In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.