Computer telephony integration (CTI) demo installation and configuration for HR Service Delivery Agent Workspace
The Computer Telephony Integration (CTI) enables HR Service Delivery Agent Workspace to test the phone communication channel for inbound telephone calls in a non-production instance.
To use this feature, activate the CTI Demo Data for HRSD [com.sn_hr_cti_demo] plugin.
Important:
The CTI Demo Data for HRSD [com.sn_hr_cti_demo] plugin has been deprecated. To provide calling capabilities to agents, you can use ServiceNow Voice for HR Service Delivery. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.