ServiceNow Voice for HR Service Delivery

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.

    Use ServiceNow Voice to facilitate inbound and outbound telephone calls for service agents.
    • Integrate your ServiceNow instance with a third-party phone system, such as Amazon Connect.
    • Display relevant data to assist the HR agent during the call.
    • Analyze interactions between HR agents and employees via call recordings, metrics, and transcripts.

    For more information, see Integrating ServiceNow Voice for HR.