WSD for Microsoft places- Key features and actions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of WSD for Microsoft places - Key features and actions

    The WSD for Microsoft places application enables workplace users and agents to create, view, and manage workplace service requests efficiently. It provides a centralized interface to track all open workplace service requests, categorize them by service topics, and monitor their progress.

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    Key Features

    • Workplace Service Topics: The application categorizes service requests into three main tabs:
      • Equipment: Requests related to equipment and requested furniture.
      • Reservation Services: Requests for catering and tech support.
      • Site Services: Requests for heating & cooling, badge requests, and cleaning.
    • Support Resources: Users can submit specific requests such as:
      • Catering for meetings and events.
      • Heating & cooling issues.
      • Furniture or equipment needs.
      • Badge requests including new hire badges, replacements, and access issues.
      • Tech support for projectors, video conferencing, etc.
      • Cleaning services for spills and sanitation.
      • Additional workplace equipment like chairs, tables, or whiteboards.
    • Open Requests: Displays all currently open workplace service requests, allowing agents to monitor progress easily.
    • My Favorites: Users can mark service requests as favorites to quickly access them under a dedicated tab.
    • Flexible Views and Sorting: Service requests under Support Resources can be viewed in Card or List view, sorted by popularity or alphabetically, and filtered by articles or requests.

    Key Outcomes

    • Streamlined management of workplace service requests for both users and agents.
    • Improved visibility into open requests and their status.
    • Easy access to frequently used service requests through favorites.
    • Efficient categorization helps users quickly find the right service request type.

    The WSD for Microsoft places application lets you create workplace service requests and manage all your open workplace service requests.

    WSD for Microsoft places- Key features

    The WSD for Microsoft places is designed for a workplace user to create and manage workplace services requests. As an agent, you can create, and view service requests, and monitor its progress.

    When you log in to the WSD for Microsoft places application as an agent, the application displays all the Workplace services requests under Workplace service topics. You can get details such as the number of open requests. You can also add service requests as favorites to view under My Favorites.

    WSD for MS Places homeWSD for MS Places home2

    The launch screen of the WSD for Microsoft places application displays Workplace services topics, Support resources,Open requests, and My Favorites.

    The workplace service requests under Support resources appear in a Card view by default. The view can be changed to List view. These requests can be sort by popular and alphabetical, and filter by articles and requests.

    WSD for Microsoft places- Workplace service topics

    The Workplace service topics is the default page that is displayed when you launch the application. Workplace service topics categorizes all types of workplace service requests.

    • Equipment: The launch screen displays the Equipment tab by default. The Equipment tab displays categorized workplace services requests Equipment and Requested furniture.
    • Reservation services: The launch screen displays the Reservation services tab by default. The Reservation services tab displays categorized workplace services requests Catering and Tech support.
    • Site services: The launch screen displays the Site services tab by default. The Site services tab displays categorized workplace services requests Heating & Cooling, Badge request, and Cleaning.

    WSD for Microsoft places- Support resources

    The Workplace service topics is the default page that is displayed when you launch the application. Workplace service topics is the main page of the application and it categorizes all types of workplace service requests under Support resourceSubmit a request page

    • Catering: The launch screen displays the Catering request by default. You can Submit a catering request for your meetings and events.
    • Heating & Cooling: The launch screen displays the Heating & Cooling request by default. You can submit a request to report temperature issues (too hot or too cold).
    • Requested furniture: The launch screen displays the Requested furniture request by default. You can submit a request for furniture or equipment for workplace spaces.
    • Badge request: The launch screen displays the Badge request by default. You can submit a request for a new hire badge, badge photo, lost badge, replacement badge, or access issue.
    • Tech support: The launch screen displays the Tech support by default. You can submit a request for tech assistance for projectors, video conferencing, and so on, for your meetings.
    • Cleaning: The launch screen displays the Cleaning request by default. You can submit a request for reporting a spill and sanitation issue.
    • Equipment: The launch screen displays the Equipment request by default. You can submit a request for additional chairs, tables, or whiteboards for your workplace spaces.

    WSD for Microsoft places- Open requests and My favorites

    Open requests is the default widget that is displayed when you launch the application. You can view all the open requests.My request

    My Favorites is the default widget that is displayed when you launch the application. You can add any service requests to the favorites and then those requests appear under the My Favorites tab.