Prerequisites

• Workplace Central and Workplace Maintenance Management (snwsdmaintenance) applications must be installed.
• A maintenance plan must be created and published; this can be done via the Preventative Maintenance option in Workplace Central.
• Performance Analytics plugin (com.snc.pa) with premium entitlement is required to utilize dashboard analytics.
• Valid ServiceNow entitlements for Workplace Central, Workplace Maintenance Management, and related applications.
• The scheduled job "Workplace Maintenance Case Historical Data Collection" must be run initially to populate dashboard data.

Accessing the Dashboard

Users must have the snwsdmaintenance.manager or snwsdmaint.admin role to access the dashboard. It is accessible through:

• All > Workplace Central > Workplace Central
• Workspaces > Workplace Central, then select the Maintenance Management tab

Key Features

Scorecards

• Planned Maintenance Percentage (PMP): Shows the percentage of planned days spent on preventive maintenance versus total maintenance days, indicating focus on planned vs unplanned work.
• Planned Maintenance Compliance (PMC): Percentage of preventive maintenance cases completed on schedule, reflecting adherence to maintenance plans.
• Mean Time to Repair (MTR): Average time taken to close maintenance cases; lower values indicate efficient maintenance processes.
• Number of Open Cases: Total open maintenance cases; fewer open cases suggest effective maintenance and resolution.

Reports

• Corrective vs Preventive Maintenance Case Trend: Tracks trends to evaluate planning effectiveness and asset lifecycle decisions.
• Average Age of Maintenance Cases: Measures how long cases remain open, identifying bottlenecks or problematic assets.
• Planned Maintenance Percentage Trend: Monitors the ratio of planned maintenance days over total maintenance days to spot unplanned activities.
• Planned Maintenance Compliance Trend: Tracks completion consistency of preventive maintenance to improve scheduling and execution.

Indicators

The dashboard uses various indicator groups and indicators such as counts and age sums of maintenance cases (corrective and preventive) to populate widgets. Customers can add custom indicators to tailor analytics to their needs.

Operational Guidance

Administrators should run the scheduled job Workplace Maintenance Case Historical Data Collection to gather historical data essential for accurate dashboard reporting. This job collects data from the past year to provide comprehensive insights.

Benefits

• Gain actionable insights into maintenance efficiency and compliance.
• Identify trends that help in planning and reducing unplanned maintenance.
• Improve asset management decisions by analyzing maintenance case data.
• Enhance maintenance processes and reduce operational costs.