Move project views, actions, and states

  • Release version: Yokohama
  • Updated January 30, 2025
  • 5 minutes to read
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    Summary of Move project views, actions, and states

    As a move manager in ServiceNow, you can efficiently create, track, and manage multiple move requests simultaneously using move projects. Move projects allow you to logically group related move requests and work with them through an interactive schedule view, which is faster than handling individual requests separately. This functionality is designed to streamline move management by providing a consolidated view of all requests within a project.

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    Key Features

    • Schedule View: The default interactive calendar view shows move requests with details such as requester, current state, and scheduled dates. You can drag and drop requests to reschedule them easily, view the number of moves per day, and switch between weekly and monthly views.
    • List View: Offers an alternative to the calendar, displaying all move requests in a list format where you can view details, remove requests, and assign requests to yourself.
    • Move Project Details: This tab shows project-specific information including the project name, assigned move manager, and project state. You can update the project’s state, reassign it to yourself, track activity history, add private work notes, and manage attachments.
    • Dynamic Scheduling: Move request dates such as Requested move date, Expected start, and Due date are aggregated to set the overall project start and end dates, ensuring accurate scheduling.
    • Adding Move Requests: Additional move requests can be added to a project anytime while it is in the "Work in progress" state, allowing flexibility in managing ongoing moves.

    Move Project States

    • Initializing: The project is created and move requests are being added.
    • Ready: All matching move requests are gathered, and the project is ready to start.
    • Work in progress: Active state when the project is being worked on.
    • Closed complete: Set when all move requests are fulfilled and inactive; further edits are limited.
    • Closed incomplete: Allows closing a project regardless of move request status; further edits are limited.
    • Cancelled: The project can be cancelled at any time without affecting move requests; further edits are limited.

    Note that changing the project state to Closed incomplete or Cancelled does not impact the states of individual move requests assigned to the project.

    Practical Benefits

    For ServiceNow customers managing multiple move requests, move projects provide a centralized, efficient way to oversee scheduling, track progress, and coordinate activities. The schedule view simplifies rescheduling, while project states support clear workflow management from initiation to completion or cancellation. This functionality enhances visibility, control, and collaboration in move management processes.

    As a move manager, create, track, and work on move projects to fulfill multiple move requests at a time. The move project enables you to work using a schedule view, which is faster than opening individual move requests.

    A Move project enables you to logically group move requests based on the specified conditions. You can view all the move requests under a single move project.

    Using the Move project's Schedule view, you can:
    • Verify the user who raised the move request.
    • View the current state of that move request.
    • View and edit the expected start and due date by when the request must be fulfilled. The dates are displayed on a calendar.
    • Check the number of move requests to be fulfilled every day.
    • Schedule a move request to another date by simply dragging the bar of the request.
    Figure 1. Move scheduler view of a move project
    Move scheduler view of a move project.

    Move dates

    The following process explains how the start and end dates of a move project are determined:

    1. An employee or a move manager raises a move request. They specify a date in the Requested move date field.
    2. When the move requests are collated in the Move Management workspace, they’re displayed with the Requested move date, Expected start, and Due date.
    3. The planned start and end date of the move project are set based on the minimum Expected start date and the maximum Due date from the move requests that are associated with the project.

    Move project views

    When you select a move project to work, it’s opened in a separate tab. It’s opened in the schedule view by default. You can edit and view the move project details in different views.
    Schedule
    The default view when you open a move project. The schedule view is an interactive calendar view with displayed according to your local time zone. You can also switch to a list view using the list options tab (List options.).
    The view is categorized based on the following:
    • Move requests: The first column displays the move request details such as the name of the requester, move request number, and its current state.
    • Calendar: The main display of the view contains the event details in a calendar view sorted across a set of dates. The minimum planned start date is the first date of the calendar and the maximum planned end date is the end date of the calendar.
      • Each calendar day is displayed with the number of move cases that are expected to be fulfilled.
      • The calendar displays the move request as a bar on the calendar. To schedule the move request on a different day, drag the bar to the required date on the calendar.
      • The calendar displays the dates based on your current local date. It displays the date and time based on your time zone.
      • If a move request doesn’t have any Expected start or Due date specified, then the calendar doesn’t display any bar for the request.
      • You can switch between a weekly view and a monthly view. By default, the calendar is displayed in a weekly view.
      • When you select a move request bar on the calendar, a Case details panel is displayed. You can view case details like the To location, Expected start, Due date, State, and Request for.
    • List: You can change your view from a calendar view to list view using the List options tab ( List options.). View all the move requests under the move project as a list.
      • You can view the details of the request like the request number, state, relevant dates, and the move project.
      • You can remove a single or multiple move requests by selecting them from them list.
      • You can also assign one or more move requests to yourself by using the Edit option.
    Move project details
    The Move project details tab contains details such as the name of the project, the move manager who is assigned to the project and the state of the project.
    • You can change the state of the project that is assigned to you.
    • You can reassign the project to yourself by changing the Assigned to field.
    • You can track the activities such as state changes and user assignment changes performed on the project in the Activity section.
    • You can add work notes in the project using the Compose section. You can enter your names and select Post Work notes (Private).
    Attachments
    You can view any attachments in the Attachments section.

    Add move requests

    At any time, you can add more move requests to a move project while the project is still in the Work in progress state. Select the Add new requests to add move requests. You can add multiple move requests to a project.

    Move project states

    A move project goes through the following state changes:
    Initializing
    When the move project is created while deploying a scenario, the state is set to Initializing. This state is set when a move project is created and the move requests are still being created under it.
    Ready
    When a move project is ready with all the move requests that matched the conditions, the state of the project is set to Ready.
    Work in progress
    When you start working on the project, you can set the state to Work in progress.
    Closed complete
    After you fulfilled all the move requests of the move project, you can change the state to Closed complete. You can set it to Closed complete only if all the move requests that are assigned to the project are set as Inactive.

    A project that is in the Closed complete state can't be edited. You can only edit the Assigned to and the State fields.

    Closed incomplete
    If you want to close a move project for some reasons irrespective of the status if the move requests assigned to it, you can change the state to Closed incomplete. Changing the state of the project doesn’t impact the state of the move requests assigned to the project.

    A project that is in the Closed incomplete state can't be edited. You can only edit the Assigned to and the State fields.

    Cancelled
    You can cancel a move project at any time by changing the state to Cancelled. Changing the state of the project doesn't impact the state of the move requests assigned to the project.

    A project that is in the Cancelled state can't be edited. You can only edit the Assigned to and the State fields.