Advanced work assignment for Legal Service Delivery
Use Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal requests to agents from the legal department (a paralegal staff or lawyer) based on availability, capacity, and optionally skills.
To route legal requests using skills, you need to set up Skills Management. For more information, see Skills Management
Note:
If you're using skill management, ensure you have the right subscription.
Get started
|
Explore |
Configure |