Install Legal Virtual Agent Conversations

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • You can install the Legal Virtual Agent Conversations application (sn_lg_va) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    Role required: admin

    About this task

    Note:
    To use the Live Agent support, install the Agent Chat (com.glide.interaction.awa) plugin.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Legal Virtual Agent Conversations application (sn_lg_va) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Legal Virtual Agent Conversations.

    4. Select Install.