Journey overview dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Journey overview dashboard

    The Journey Overview dashboard in ServiceNow Yokohama release provides a centralized, comprehensive interface for tracking and managing ongoing journeys and tasks within an organization. It offers insights into journey statuses, overdue and upcoming tasks, task distribution by role and activity type, and other journey-specific details. This helps users monitor progress and ensure timely completion of journey-related activities.

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    Access and Roles

    Access to the Journey Overview dashboard requires the snjny.reader role. Users can open the dashboard via the navigation path: All > Journey designer > Administration > Journey overview.

    Key Features

    • Task Tracking: View overdue and upcoming journey accelerator and lifecycle event tasks.
    • Role and Activity Analysis: Reports show tasks broken down by role and activity type, enabling targeted management.
    • Journey Status Monitoring: Visual line reports display the status of journeys over time.
    • Filters: Multi-select and choice filters allow users to refine data by location, department, journey start date, journey type, and employee start date for tailored reporting.

    Typical Use Case

    Journey and HR Coordinators utilize this dashboard to efficiently manage and analyze multiple journeys, ensuring task completion and adherence to timelines across departments and roles.

    Reports Included

    • Overdue and due soon journey accelerator tasks
    • Overdue and due soon lifecycle event tasks
    • Overdue tasks by role (bar chart)
    • Overdue tasks by activity type (bar chart)
    • Journey status over time (line chart)

    These reports source data primarily from the Journey Accelerator Task [snjatask] and Task [task] tables, providing detailed insights into task statuses and relationships.

    Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.

    On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.Journey overview dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Journey overview.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Users and dashboard details
    User Dashboard use
    Journey/HR Coordinator

    Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journey accelerator tasks due soon Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Lifecycle events tasks due soon Single score Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Overdue journey accelerator tasks by role Bar

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks by activity type Bar Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.
    Journey status Line Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.