Create Journey designer plan configuration

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create a Journey designer plan configuration in Journey designer version 2.

    Before you begin

    Role required: admin

    About this task

    ServiceNow administrators create Journey Plan Configurations for managers to use when creating journeys. Plan configuration owners update plan configuration to keep the plan configurations current.

    After the initial plan configuration is created, admins can assign owners and approvers for plan configuration maintenance. Owners can add their own stages and task templates from the Employee Center.

    Procedure

    1. Navigate to All > Journey designer > Administration > Manage Plan Configurations.
    2. Click New.
    3. File out the form.
      Some fields are only available after an Owner is selected. For more information about the fields, see Journey designer version 2 plan configuration fields.
    4. Click Submit.