Executive journey view dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Executive journey view dashboard

    The Executive journey view dashboard in ServiceNow Yokohama release provides executives, leaders, and HR coordinators with a consolidated, executive-focused interface to monitor journey-related metrics. It displays key insights such as the number of employees completing their journeys, SLA breaches, average time to complete journeys, and other performance indicators relevant to organizational journey management.

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    Access to this dashboard requires the snjny.reader role and can be found by navigating to All > Journey designer > Administration > Executive journey view.

    Key Features

    • Reports: The dashboard includes various report types such as single score, donut, line, area, and bar charts sourced from relevant ServiceNow tables including Journey Accelerator Task, Task, Journey, and Task SLA tables. These reports track overdue tasks, employee journey status, SLA breaches, monthly journey openings, onboarding counts, and average journey completion times.
    • Filters: Users can filter displayed data by location, department, journey start date, journey type, and employee start date. This enables tailored views to match organizational segments or specific journey parameters.

    Practical Use

    This dashboard enables executives and HR coordinators to quickly review and understand journey progress and outcomes, identify bottlenecks such as overdue tasks or SLA breaches, and analyze trends over time like onboarding rates and journey durations. It helps in making informed decisions to improve journey designs and employee experiences.

    Executive-focused dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics executives would be interested in.

    Executive journey view dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Executive journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Executive journey view.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. User and dashboard details
    User Dashboard use

    Leaders/Business executives/HR coordinators

    Review and comprehend the significance of journey, quickly summarize them, and review task completion outcomes.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Employee journey status Donut Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Service level agreement breached cases Bar Task SLA [task_sla] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journeys opened each month Line Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Employees onboarding each month Area Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Average number of days to complete a journey Bar Average no of days to complete a journey (indicator) Provides the number of data it takes to complete a journey.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.