Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
ServiceNow customers using Employee Center can leverage Now Assist Virtual Agent topics to interact seamlessly with the SuccessFactors system. These Virtual Agent topics enable employees to perform HR-related tasks such as applying for time off, updating personal details, and viewing payroll and benefits information directly through chat interactions in Employee Center.
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To use these Virtual Agent topics, ensure that the Now Assist for HRSD Virtual Agent topics are configured and that users have one of the following roles: snhrsp.admin or snhrsp.escadmin.
Key Features
- Lookup Worker Profile: View coworker profiles by typing relevant keywords in the chat window, enabling quick access to worker details.
- Update Personal Details: Update personal information such as address, date of birth, email address, and phone number through dedicated Virtual Agent topics.
- Get User Paychecks: Retrieve payslip summaries including pay period, gross pay, deductions, and net pay along with detailed deduction breakdowns by specifying date ranges.
- Get Total Rewards: View total rewards information via chat by entering keywords related to rewards.
- Get Time Off Balance: Check current leave balances by querying the Virtual Agent with leave-related keywords.
- Request Time Off: Submit time off requests by providing start and end dates; requests are sent directly to SuccessFactors.
- Get Holiday Calendar: Access the holiday calendar for a specified year through the chat interface.
Available Subflows
Each Virtual Agent topic corresponds to a specific SuccessFactors integration subflow that handles the underlying data retrieval or update, ensuring real-time synchronization between ServiceNow Employee Center and SuccessFactors modules such as Worker Management, Leave Management, Benefits Management, Payroll Management, and Human Capital Management.
Practical Benefits
- Empowers employees to self-serve HR-related inquiries and requests without leaving Employee Center.
- Reduces manual HR processing by automating interactions and updates via chat.
- Improves accuracy and timeliness of HR data by integrating directly with SuccessFactors.
- Enhances employee experience through quick, conversational access to HR services.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center.
Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview
- Configure the Now Assist for HRSD Virtual Agent topics
- Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance |
| Create Time Off Request | SuccessFactors HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | SuccessFactors HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details |
| Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.