Integrate Manager Hub

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Integrate Manager Hub

    Integrate Manager Hub (Yokohama release) enhances the Manager Hub experience by enabling integration with various ServiceNow applications. These integrations empower managers to efficiently manage employee journeys, workplace safety, HR communications, and actionable insights directly within Employee Center. To leverage these capabilities, customers must install the relevant applications alongside Manager Hub and Employee Center Pro.

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    Key Integrations

    • Journey Accelerator: Allows creation and publishing of customized employee transition plans accessible from Manager Hub in Employee Center. Requires Manager Hub, Journey Accelerator, and Employee Center Pro.
    • Journey Designer: Supports automation of cross-functional processes like new hire onboarding, facilitating daily activities. Requires Manager Hub, Journey Designer, and Employee Center Pro.
    • Enterprise Employee Experience Pack: Enables management of safe employee return to the workplace via a dedicated link in Manager Library. Requires Manager Hub, Enterprise Employee Experience Pack, and Employee Center Pro.
    • Employee Relations COE: Provides secure reporting of misconduct or sensitive issues, protecting employee privacy. Accessed through Manager Library. Requires Manager Hub, Employee Relations, and Employee Center Pro.
    • Human Resources Scoped App: Allows managers to contact HR personnel using an Ask HR quick link in Manager Library. Requires Manager Hub, Human Resources Scoped App, and Employee Center Pro.
    • Content Experiences: Offers access to useful leadership articles and resources via Manager Library, including personalized and seasonal content from various sources. Requires Content Experiences application.
    • Employee Center Core: Enables managers to complete tasks and approve team requests from the Overview tab. Requires Employee Center Core application.
    • Proactive Prompts: Displays actionable prompts on the Team Insights page to encourage timely managerial or employee actions. Requires Manager Hub, Proactive Prompts, and Employee Center Pro.

    Practical Benefits for ServiceNow Customers

    • Seamless access to employee journey plans and onboarding processes within a unified Manager Hub interface.
    • Streamlined management of workplace safety and employee relations with enhanced privacy and security.
    • Direct communication channels to HR personnel for quick resolution of employee queries.
    • Centralized repository of leadership content and dynamic prompts to improve team management effectiveness.
    • Improved task and approval workflows through integration with Employee Center Core.

    By implementing these integrations, ServiceNow customers can expect a more connected and efficient managerial experience that supports employee transitions, workplace safety, HR collaboration, and proactive team management within the Employee Center environment.

    Extend Manager Hub capabilities by integrating with other applications.

    Integration with Journey Accelerator

    Use the Journey Accelerator templates to create and publish customized plans for key employee transitions. Create and access the journey plans from Manager Hub in Employee Center.

    For this integration to work, you must install Manager Hub, Journey Accelerator, and Employee Center Pro applications.

    Integration with Journey Designer

    Facilitate daily activities among various cross-functional processes and departments, and automate processes such as new hire onboarding.

    For this integration to work, you must install Manager Hub, Journey Designer, and Employee Center Pro applications.

    Integration with Enterprise Employee Experience Pack

    Administer and coordinate your employees return to the workplace in a manner that promotes your company's safety requirements. Click the Manage return to office link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Enterprise Employee Experience Pack, and Employee Center Pro applications.

    Integration with Employee Relations COE

    Report any misconduct or sensitive issues through the Employee Relations application, which provides a tighter security to protect employee privacy. Click the Report misconduct employee quick link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Employee Relations, and Employee Center Pro applications.

    Integration with Human Resources Scoped App

    Contact an HR personnel by clicking the Ask HR quick link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Human Resources Scoped App application, and Employee Center Pro plugins.

    Integration with Content Experiences

    Find useful articles and resources that help to expand your skills as a people leader. Use the Manager Library tab in Manager Hub in Employee Center.

    Personalised and seasonally-based content from target communications and campaigns, knowledge or catalog items (ServiceNow), share point sites, or other third party applications can also be added in Manager Library.

    Manager Library is available with Content Experiences application.

    Integration with Employee Center Core

    Complete your tasks and approve any team requests from the Overview tab in Manager Hub in Employee Center.

    Team tasks and requests appear only when the Employee Center Core application is installed.

    Integration with Proactive Prompts

    Provide prompts in the Team Insights page in Manager Hub. Encourage managers or employees to take actions quickly.

    For this integration to work, you must install Manager Hub, Proactive Prompts and Employee Center Pro applications.