HR Service Delivery Integration with Cornerstone OnDemand

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of HR Service Delivery Integration with Cornerstone OnDemand

    The HR Service Delivery Integration with Cornerstone OnDemand application enables ServiceNow customers to consolidate employee learning tasks within the ServiceNow Employee Center. By integrating with Cornerstone OnDemand—a platform hosting learning videos, training, and certifications—this integration pulls learning tasks directly into ServiceNow, allowing employees to view and access all their To-do tasks from a single interface.

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    Setup and Configuration

    To deploy this integration, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin [snhrcornerstone] from the ServiceNow Store. This activation enables the Cornerstone spoke within IntegrationHub and the Enterprise Service Management Integrations Framework. Following plugin activation, the Cornerstone spoke must be configured within IntegrationHub according to setup instructions.

    The Enterprise Service Management Integrations Framework provides a standardized architecture for building integrations, including components like the Source table, HR Integration Services table, scheduled flows, and transform maps. Upon setup, these components are automatically configured for the Cornerstone OnDemand system. Scheduled flows regularly synchronize users, learning objects, and transcripts from Cornerstone OnDemand into ServiceNow.

    Employee Learning Task Management

    When learning tasks are assigned in Cornerstone OnDemand, corresponding transcripts are generated. These transcripts are synchronized into ServiceNow using the Sync Transcripts service and displayed as To-do tasks in the Employee Center. Employees can click these tasks in ServiceNow to be redirected to Cornerstone OnDemand to complete them.

    Task completion status updates in Cornerstone OnDemand are reflected back in ServiceNow after the scheduled synchronization runs, ensuring up-to-date task tracking within the Employee Center.

    Additional Resources

    ServiceNow customers can explore additional applications and request new ones via the ServiceNow Store, which also provides cumulative release notes and version history for all released apps.

    The ServiceNow® HR Service Delivery Integration with Cornerstone OnDemand application enables you to display relevant learning courses for employees as part of their To-do tasks in the ServiceNow Employee Center.

    Cornerstone OnDemand is a learning system that hosts learning videos, training, and certifications for employees. Using HR Service Delivery Integration with Cornerstone OnDemand, you can pull learning tasks from the Cornerstone OnDemand system to ServiceNow so that employees can view all their To-do tasks in a single location, Employee Center.

    Setting up the application

    To set up the HR Service Delivery Integration with Cornerstone OnDemand application, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin [sn_hr_cornerstone] from ServiceNow Store. This plugin activates Cornerstone spoke in IntegrationHub and Enterprise Service Management Integrations Framework. Next you must set up the Cornerstone spoke in IntegrationHub. For details on how to complete the set up, refer to Setting up HR Service Delivery Integration with Cornerstone OnDemand.

    Using Enterprise Service Management Integrations Framework

    Enterprise Service Management Integrations Framework provides a consistent way of building integrations for common use cases such as pulling employee profile information, pulling to-dos, or pulling other data from third-party systems and storing it in ServiceNow instance. It contains common components, such as the Source table, HR Integration Services table, scheduled flows, and transform maps, that can be used for building integrations.

    By default, when the HR Service Delivery Integration with Cornerstone OnDemand application is set up, source, HR integration services, scheduled flows, and transform maps are automatically set up for the Cornerstone OnDemand system in Enterprise Service Management Integrations Framework. The schedule flows in Enterprise Service Management Integrations Framework interact with the Cornerstone OnDemand system to pull users, learning objects, and transcripts into ServiceNow.

    Assigning learning tasks to employees

    When learning tasks are assigned to employees in the Cornerstone OnDemand system, transcripts are created for those employees in the Cornerstone OnDemand system.

    Enterprise Service Management Integrations Framework, using the Sync Transcripts service, pulls the transcripts from the Cornerstone OnDemand system and displays them as tasks in the To-dos page in Employee Center.

    On clicking the learning task in Employee Center, the employee is navigated to Cornerstone OnDemand system for completing the task. When the employee completes the task in Cornerstone OnDemand system, the status of task gets updated in Employee Center after the scheduled job is run for the Cornerstone OnDemand system.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.