Configure HR Service Delivery Integration with Magnit

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure HR Service Delivery Integration with Magnit to create onboarding tasks for contingent workers.

    Before you begin

    Role required: sn_hr_magnit.admin

    Ensure that the manager profile is available in the ServiceNow AI Platform instance before pulling contingent worker information. Import ​Location, Department, Job that must be associated to the contingent worker into ServiceNow AI Platform instance (for example, via bulk import). In case, you do not import the corresponding IDs, these values remain null for the contingent employee​.

    Procedure

    1. Map Magnit tasks to create adhoc tasks for contingent workers.
    2. Configure properties in Source for HR Service Delivery Integration with Magnit.
    3. Activate a schedule flow to pull contingent workers from Magnit application into ServiceNow AI Platform instance.
      A lifecycle event is triggered and a lifecycle case is created for each contingent worker. An HR task is created for each onboarding item within the lifecycle case.
      Note:
      • If an HR task is not created for onboarding item, verify if an active Magnit mapping record exists for that onboarding item.
      • If HR profile, lifecycle case or an HR task is not created for a onboarding item, verify if all Restricted caller access are in Allowed state.​