Components installed

Yokohama Employee Service Management

Release

yokohama

ft:locale

en-US

ft:publication_title

Yokohama Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

Components installed with Health and Safety Incident Management

Release version: Yokohama

Updated July 31, 2025

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Summary of Components installed with Health and Safety Incident Management

The Health and Safety Incident Management application in ServiceNow installs a variety of essential components including tables, user roles, scheduled jobs, related plugins, and store applications. These components collectively enable organizations to manage workplace safety incidents, observations, and related data effectively.

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Store Applications Installed

Health and Safety Core: Provides the foundational data model including user profiles and common actions used across Health and Safety applications.
Health and Safety Incident Management PA Content Pack: Generates safety frequency rate metrics displayed on the Health and Safety Workspace landing page.
Workplace Core: Enables configuration of workplace locations supporting incident management. Note that location demo data is not installed by default and requires manual loading via the Workplace Core plugin repair option.

Roles Installed

The application includes predefined roles tailored to different Health and Safety responsibilities, enabling granular access control and task assignments:

Safety Agent: Can view status and work on safety incidents and observations to resolve them.
Safety Executive: Has access to executive dashboards, safety metrics, and detailed incident views.
Safety Manager: Can assign incidents and observations to agents, view status, and work on resolution.
Safety Operations Manager: Can report incidents, view operational dashboards, and work on safety cases.
Critical Event Agent: Manages critical event records through their lifecycle.

Tables Installed

The application installs several tables to store data critical for health and safety management, including:

Annual Information: Stores yearly data per establishment.
Health and Safety Establishment: Contains organizational establishment records to group injury and illness data and auto-fill regulatory forms.
Health and Safety Incident: Captures all reported workplace safety incidents, extending the core task table.
Regional Details: Stores region-specific data.
People Involved: Logs individuals involved in investigations, including employees and external parties.
Periodic Total Work Hour: Tracks annual work hours per establishment.
Health and Safety Observation: Records employee-reported safety observations, extending the core task table.
Incident Observation Link: Links safety observations to related incidents.
Injury and Illness Tables: Store detailed injury and illness records used for reporting and compliance, supported by a custom component for logging injuries.

Several types of components are installed with installation of the Health and Safety Incident Management application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren’t already installed.

Note:

The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Store applications installed

Table 1. Store apps installed with Health and Safety Incident Management
Store application	Description
Health and Safety Core	Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications. For more information on store applications, roles, and tables installed with Health and Safety Core, see Components installed with Health and Safety Core.
Health and Safety Incident Management PA Content Pack	Generates the safety frequency rate metrics on the Health and Safety Workspace landing page.
Workplace Core [sn_wsd_core]	Enables workplace locations for Health and Safety Incident Management. Important: The application installation doesn’t install the location demo data for the Workplace Core location model. As a workaround, repair the Workplace Core plugin with the Load demo data option.

Roles installed

Table 2. Roles in Health and Safety Incident Management
Role title [name]	Description	Contains roles
Safety agent [sn_ohs_im.agent]	Agent for Health and Safety teams who can: View the overall status of safety incidents and observations Work on safety incidents and observations to resolve them	sn_ohs_im.incident_writer_restricted workspace_user sn_ohs_im.report_mapping_reader sn_wsd_core.location_reader sn_ohs_im.workspace_user sn_ohs_im.incident_reader canvas_user sn_ohs_im.establishment_reader sn_hs_cm.case_reporter sn_ohs_im.observation_writer_restricted sn_ohs_im.reporter sn_ohs_im.action_reader sn_ohs_im.action_writer_restricted sn_ohs_im.observation_reader sn_hs_cm.case_writer
Safety executive [sn_ohs_im.executive]	Executive who can: Access the Health and Safety executive landing page View safety metrics to gain insight into how the safety team and company are performing in terms of safety View the overall status of safety incidents and observations Drill down into details	workspace_user sn_ohs_im.report_mapping_reader sn_wsd_core.location_reader sn_ohs_im.workspace_user sn_ohs_im.incident_reader canvas_user sn_ohs_im.establishment_reader sn_ohs_im.reporter sn_ohs_im.action_reader sn_ohs_im.observation_reader
Safety manager [sn_ohs_im.manager]	Manager for Health and Safety teams who can: View the overall status of safety incidents and observations Assign safety incidents and observations to safety agents Work on safety incidents and observations to resolve them	sn_ohs_im.observation_manager workspace_user sn_ohs_im.action_manager sn_ohs_im.incident_manager sn_ohs_im.report_mapping_reader sn_ohs_im.workspace_user canvas_user sn_ohs_im.establishment_reader sn_hs_cm.case_reporter sn_ohs_im.reporter sn_hs_cm.case_manager
Safety operations manager [sn_ohs_im.operations_manager]	Line manager or supervisor who can: View Health and Safety operations landing page View the overall status of safety incidents and observations Report safety incidents and observations from Health and Safety Workspace Work on safety incidents and observations	sn_ohs_im.requestor sn_wsd_core.location_reader workspace_user canvas_user sn_ohs_im.incident_writer_restricted workspace_user sn_ohs_im.report_mapping_reader sn_wsd_core.location_reader sn_ohs_im.workspace_user sn_ohs_im.incident_reader canvas_user sn_ohs_im.establishment_reader sn_ohs_im.observation_writer_restricted sn_ohs_im.reporter sn_ohs_im.action_reader sn_ohs_im.action_writer_restricted sn_ohs_im.observation_reader
Critical event agent [sn_critical.agent]	Works on critical event records from initiation to resolution.	sn_comm_management.comm_plan_manager task_editor canvas_user sn_ohs_im.workspace_user sn_critical.read

Tables installed

Table 3. Tables installed with Health and Safety Incident Management
Table	Description
Annual information [sn_ohs_im_annual_information]	Stores annual information for an establishment.
Health and Safety establishment [sn_ohs_im_establishment]	Stores establishment information for an organization. The establishment records are used to group injury and illness records for auto-filling reports such as OSHA 300, 300A, and 301 forms.
Health and Safety incident [sn_ohs_im_incident]	Stores all safety incident records reported by employees that have happened in the workplace. This table extends the Health and Safety task [sn_ohs_im_task] table.
Regional details [sn_ohs_im_injury_region_data]	Stores all region specific information.
People involved [sn_ohs_im_involved_party]	Stores all logged people involved with investigations. People can be existing [sys_users] or external, for example, contracts and on-site visitors.
Periodic total work hour [sn_ohs_im_periodic_work_hour]	Stores periodic total hours of work per year per establishment.
Health and Safety observation [sn_ohs_im_observation]	Stores all safety observations records reported by employees in their workplace. This table extends the Health and Safety task [sn_ohs_im_task] table.
Health and Safety incident observation [sn_ohs_im_m2m_incident_observation]	Stores all safety observation records linked to the incidents that are reported by employees in the their workplace.
Injury [sn_ohs_im_injury]	Stores all logged injuries associated with all injury and illness reports. A custom Seismic component is available to log injuries.
Injury and illness [sn_ohs_im_injury_illness]	Stores all logged injuries and illness records. Information tracked in this table can be used for generating reports such as OSHA forms.