Use the Employee Center topic pages

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Use the Employee Center topic pages

    The Employee Center topic pages in the Yokohama release provide a structured and user-friendly interface for employees to navigate organizational content such as knowledge articles, requests, and learning materials. These pages use a combination of widgets to display hierarchical topic information, facilitate navigation, and enhance content discoverability.

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    Key Features

    • Breadcrumbs widget: Shows the navigation path of pages visited, enabling quick return to previous or parent pages by clicking breadcrumb links.
    • Topic header widget: Displays parent topics with descriptions, banner, and icon images. It supports configuration of display options and integrates with scheduled content when using the Content Experiences widget.
    • Sub-topics widget: Lists child topics of a parent topic that have connected content, showing six by default with an option to view all. Display settings can be configured.
    • Topic content widget: Presents associated knowledge articles and requests. It offers filtering (All, Article, Request), sorting (Popular, A-Z), and view modes (Card, List). It loads content in sets of 12 with a "Show more" option when applicable. Note that A-Z sorting is not supported for non-English content.
    • Search functionality: Enhanced search on topic pages supports spell check, synonym detection, and auto-suggestions. Users can narrow searches with hierarchical filters (facets) for topics and sub-topics to improve result relevance.
    • Learning content integration: Licensed employees can access courses as connected content types on topic pages, with the ability to browse, filter, sort, and mark favorites. The Unified Browse widget includes "Courses" as a filter option.

    Practical Use and Configuration

    Each widget's display can be customized by configuring instance options, allowing tailoring of how topics, sub-topics, and content are presented to employees. For example, administrators can modify the topic header and sub-topic widget displays to suit organizational needs. Scheduling styled or banner content affects the display of original topic banners and requires coordination with content experiences.

    Benefits for ServiceNow Customers

    • Improves employee self-service by organizing information logically and visually through topic hierarchies and connected content.
    • Facilitates quick navigation and content discovery with breadcrumbs and search filters tailored to topics and sub-topics.
    • Enables employees to find relevant knowledge, requests, and learning materials in one place, enhancing productivity and engagement.
    • Offers flexible configuration options so organizations can adapt the experience to their branding and communication strategies.

    The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.

    Breadcrumbs widget

    The breadcrumbs widget displays information about the pages you navigated to open the current page. For example, from the home page if you click HR, and then click Benefits, and then click Health and Wellness, the breadcrumbs widget shows Home > HR > Benefits > Health and Wellness.
    Figure 1. Breadcrumbs widget
    The breadcrumbs widget shows the navigation path from the Home page to the Health and Wellness page.

    Click a page name on the breadcrumbs widget to navigate to that page. For example, to return to the home page, click Home.

    Topic header widget

    The topic header widget displays the parent topics. Select a topic from the mega menu to view its details. The topic widget displays the description of the topic and the banner and icon images for the topic, if available.
    Note:
    If you schedule Styled or Banner content to the Content Experiences widget on the emp_taxonomy_topic page, the original topic banner image does not display for the topics on the schedule.

    For more information on creating and scheduling content, see Creating employee communications.

    Figure 2. Topic header widget
    Topic header widget showing the HR topic.

    You can modify the widget display by configuring the instance options. For more information, see Modify the topic header widget display.

    Sub-topics widget

    The sub-topics widget displays all the child topics of the parent topic. The sub-topic widget displays only those child topics that have connected content.
    Figure 3. Sub-topics widget
    Sub-topics widget showing the child topics of the HR parent topic.

    The sub-topics widget shows only six child topics by default. If the parent topic has more child topics, click View all to view all the child topics and click the one you want to open.

    You can modify the widget display by configuring the instance options. For more information, see Modify the sub-topics widget display.

    Topic content widget

    The topic content widget displays the knowledge articles and requests associated with the topic.
    Figure 4. Topic content widget
    Topic content widget showing connected content of the Browse HR topic, including the available options.
    The topic content widget has the following options.
    Table 1. Options in the topic content widget
    Option Description
    Filter by How you want to filter the information. The options are:
    • All: Displays both the knowledge articles and requests.
    • Article: Displays only knowledge articles.
    • Request: Displays only requests.
    Sort by How you want to sort the information. The options are:
    • Popular: Displays the most popular knowledge articles and requests.
    • A-Z: Displays the knowledge articles and requests in alphabetical order.
    Card View Displays the knowledge articles and requests in cards.
    List view Displays the knowledge articles and requests in lists.
    Show more Displays the next set of 12 content items (knowledge articles and requests), based on the settings of the Sort by and Filter by options. By default, 12 content items are displayed for a topic. This option appears only when more than 12 content items are associated to a topic.
    Note:
    The A-Z sorting is not supported for non-English.

    Search on the topic pages

    Use search on the topic pages that allows you to browse content with its spell check, synonym detection, and other auto-suggestive functionalities.

    Search by the topic facets

    Narrow your search with hierarchical filters for topics and sub-topics on the global search. Choose single or multiple topic levels or facet levels to get specific search results. For more information, see Improved search functionality.

    Learning content on the topic pages

    Use learning content as one of the connected content types, available on the topic pages, for the licensed employees. Employees can browse, filter, sort, and add to favourite the course content available on the topic pages relevant to them.

    The Unified Browse widget has Courses as an addition to the Filter by listed options.
    Figure 5. Filter by options
    The Filter by field listed options has All, Articles, Requests, and Courses.

    You can modify the widget display by configuring the widget instance options. For more information, see Modify the topic content widget display.