Employee Center Pro Kiosk benefits

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Employee Center Pro Kiosk benefits

    Employee Center Pro Kiosk is designed to empower deskless and shift workers by providing in-context access to essential services and information. This centralized platform enhances operational efficiency, boosts productivity, and increases employee engagement by delivering tailored self-service options and relevant content specific to field and shift workers’ needs.

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    Key Features

    • Shift Information: Displays upcoming and shortest work shifts with date and time on the home page, allowing employees to plan and manage their work routines effectively. Display preferences can be customized through instance options.
    • Time Off Balance: Shows available leave balances such as casual and sick leave to help employees manage their time off efficiently. Display settings are configurable via instance options.
    • Get Support: Provides quick access to HR and other services, including submitting HR questions, requesting profile updates, and reporting health and safety incidents. Reporting incidents requires the Health and Safety Incident Management plugin and appropriate roles.
    • Browse Help Topics: Enables employees to find relevant help content, with display preferences adjustable through instance options.
    • My Favorites: Allows employees to bookmark frequently used or important information for easy access.
    • Guided Self-service: Offers step-by-step assistance to navigate and complete common tasks or find relevant articles and catalog items.
    • My Requests: Lets employees track the status of their open requests, displayed in descending order for easy monitoring.
    • AI Search: Facilitates searching for knowledge articles, catalog items, and other relevant information quickly and effectively.
    • Navigation and Layout: The header provides access to key areas such as My Requests and Profile, while the footer includes legal and copyright information.
    • Feedback Widget: Organizations can collect user feedback on the kiosk experience via an integrated feedback drawer on the home page.

    Benefits for ServiceNow Customers

    By implementing Employee Center Pro Kiosk, ServiceNow customers can extend self-service capabilities to deskless and shift workers, improving their access to timely information and services without dependency on desks or traditional office settings. This leads to increased operational efficiency, better workforce engagement, and a streamlined way to manage shifts, time off, and support requests.

    Customization options allow tailoring the kiosk experience to specific organizational needs, enhancing usability and adoption among field employees. The integrated feedback mechanism also enables continuous improvement based on user input.

    Next Steps

    • Configure the Employee Center Pro Kiosk according to your organizational requirements.
    • Train deskless and shift workers on using the kiosk for self-service and information access.
    • Leverage instance options to customize widget displays and user experience.
    • Utilize feedback collected through the kiosk to optimize and enhance service delivery.

    Enable the field workers and shift workers with the in-context information for operational efficiency.

    Providing resources for deskless workers is essential for boosting productivity, engagement, and organizational success.
    • Access information and use services.
    • Provide self-service options such as raising and tracking requests.
    • Help with shifts, time off, and pay​ information and other industry-specific needs and use cases.

    Benefits

    Employee Center Pro Kiosk is a centralized platform that helps employees with essential services and information. The Kiosk offers a user-friendly interface that presents relevant details and options tailored to the deskless employees needs.

    • Shift information: Displays the shortest and upcoming work shift info with the date and time on the home page. Go to the shift page to see detailed information to plan and manage work routines productively. For more information, see Schedule in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Upcoming shift widget display.

    • Time off balance: Helps employees with the available time off balances such as casual and sick leave. This information helps employees plan and manage their time off effectively. For more information, see Time off balances in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Time off widget display.

    • Get support: Provides employees with quick access to various services and requests such as:
      • Ask HR Question: Allows employees to submit queries or seek assistance from the HR department.
      • Request Profile Update: Allows employees to request updates or changes to the employee profile information.
      • Report Health and Safety Incident: Provides a convenient way for employees to report any health and safety incidents or concerns.
        Note:
        With the Health and Safety Incident Management plugin, you can report health and safety with the sn_ohs_im.reporter role.
      For more information, see Get support.
    • Browse help topics: Allows employees to request updates or changes to the employee profile information.

      You can use instance options to change the display preferences. For more information, see Modify the Browse help content widget display.

    • My Favorites: Allows employees to mark useful information as favorites.
    • Guided Self-service: Guides employees to self-serve with step-by-step assistance and to navigate their way to the relevant article or catalog item. For more information, see Guided Self-Service in Employee Center.
    • My requests: Allows employees to track the progress of their requests. This section shows all the open requests in descending order.
    • AI Search: Allows employees to search and find relevant information or services such as knowledge articles and catalog items.
    • Header: Offers easy navigation to My requests, Profile, and other useful information.
    • Footer: Contains legal information, links, and copyright details.
    • Feedback widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see Integrated experience and service feedback.

      For more information on how to configure, see Configure Employee Center Pro Kiosk.

    For more information on how to use the Kiosk application, see Use Employee Center Pro Kiosk.