Tracing systems in Emergency Exposure Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Tracing systems in Emergency Exposure Management

    Tracing systems in Emergency Exposure Management allow ServiceNow customers to identify potentially exposed employees by querying multiple contact tracing data sources through diagnostic requests. These requests analyze interactions and shared locations of affected employees to help organizations quickly identify and manage exposure risks within the workplace. Customers can customize tracing systems with available data sources or create new ones to broaden their exposure coverage.

    Show full answer Show less

    Key Features

    • Multiple Data Source Integration: Diagnostic requests can use one or more tracing systems simultaneously to enhance exposure identification coverage.
    • Parent and Child Tracing Systems: Tracing systems can be grouped hierarchically, such as combining multiple Wi-Fi data sources (e.g., Cisco DNA Spaces and Mist Systems) under a parent Wi-Fi access log system.
    • Pre-configured and Customizable Systems: Emergency Exposure Management includes default active tracing systems and additional systems available through other Safe Workplace and Emergency Response Operations applications that require activation and configuration.

    Tracing Systems Included and Their Use Cases

    • Emergency Exposure Management Default Systems:
      • Location: Identifies employees co-located with the affected employee (e.g., same floor or building).
      • Outlook Meetings: Finds employees who accepted the same meetings as the affected employee within a specified time.
    • Workplace Core Tracing System (requires activation):
      • Workplace Reservations: Finds employees who had workplace reservations overlapping with the affected employee’s shifts.
    • Contact Tracing Systems (require activation and configuration):
      • Badge Reader: Queries badge swipe logs to find employees using the same badge readers.
      • Employee Daily Log: Identifies employees recorded in daily contact logs with the affected employee.
      • Visitor Log: Finds visitors who interacted with the affected employee; requires Employee Health Screening installation.
      • Wi-Fi Access Log: Uses Wi-Fi access point data to identify employees sharing locations; supports integrations with Mist Systems and Cisco DNA Spaces.
      • Handheld/Wearables: Tracks proximity of employees equipped with wearable devices like Zebra MotionWorks and Kinexon SafeZone devices.
    • Field Service Management Tracing System (requires activation):
      • Field Service: Identifies customers attended by affected field agents and other agents who interacted with them or visited the same customers.

    Practical Considerations for ServiceNow Customers

    • Several tracing systems require installation of additional applications (e.g., Safe Workplace suite, Contact Tracing, Workplace Core) and activation before use.
    • Data availability and retention depend on integrated third-party systems, such as Wi-Fi providers or wearable device platforms.
    • Configuring and customizing tracing systems enables broader and more accurate exposure identification tailored to an organization’s data sources.

    A tracing system configured for a contact tracing data source enables you to identify potentially exposed employees by running a diagnostic request.

    The diagnostic request for an affected employee queries the contact tracing data to identify people who might have interacted with the affected employee. You can select multiple tracing systems in a diagnostic request to use multiple data sources to broaden the coverage used to find potential exposure.

    A tracing system can be a group of other tracing systems with a similar type of input data source. For example, say you have Wi-Fi access data integration with multiple systems such as Cisco DNA Spaces and Mist Systems. You could have a tracing system called Wi-Fi access log and make it the parent tracing system of other tracing systems using the Wi-Fi input data sources.

    You can customize the tracing systems for data sources available in Emergency Exposure Management or set up a new tracing system. For more information, see Set up a tracing system for an exposure data source.

    For some tracing systems to be available in Emergency Exposure Management, you must install other Safe Workplace suite and Emergency Response Operations applications.

    Tracing systems installed with Emergency Exposure Management

    These tracing systems are active by default.
    Table 1. Emergency Exposure Management tracing systems
    Tracing system Query
    Location Employees co-located with the affected employee, for example, on the same floor or building.
    Outlook meetings

    Microsoft Office 365

    		 Employees who accepted the same meetings as the affected employee during the specified time period.

    Tracing system installed with Workplace Core

    This tracing system is not active by default. To use this tracing system for identifying potentially exposed employees, activate it and also configure the corresponding data source in Workplace Core.

    For more information, see Install Workplace Safety Management.
    Table 2. Workplace Core tracing system
    Tracing system Query
    Workplace reservations Employees who had reservations for the same shifts as the affected employee during the specified time period.

    Tracing systems installed with Contact Tracing

    These tracing systems are not active by default. To use these tracing systems for identifying potentially exposed employees, activate them and also configure the corresponding data sources in Contact Tracing.

    For more information, see Setting up Contact Tracing.
    Table 3. Contact Tracing tracing systems
    Tracing system Query
    Badge reader Queries the Badge Access Register [sn_imt_tracing_badge_access_register] table to fetch employees who swiped their badge on the same badge reader devices as the affected employee during the specified time period.
    Employee daily log Queries the Daily Contact Logs [sn_imt_tracing_daily_contact_log] table to fetch employees with whom the affected employee interacted during the specified time period.
    Visitor log Queries the Visitor Request For Entry [sn_imt_monitoring_visitor_request_for_entry] table to fetch visitors who interacted with the affected employee during the specified time period. Visitors who visited the workplace on invitation from the affected employee and have been screened through and let in are queried.

    Ensure that you have installed Employee Health Screening to use this tracing system.
    Wi-Fi access log Queries the Wi-Fi Access Register [sn_imt_tracing_wifi_access_register] table to fetch employees who used the same Wi-Fi access points as the affected employee during the specified dates.
    Wi-Fi access log data used to identify potentially impacted employees depends on Wi-Fi location preferences and available integrations. The tracing system has the following child tracing systems based on the data source:
    • Mist Systems
    • Cisco DNA Spaces

    For more information, see Retrieving Wi-Fi access log data.

    Note:
    The period for which you can get the data via a real-time API depends on the data retention policy of your Wi-Fi service provider.
    Handheld/Wearables Queries the Wearable Access Register [sn_imt_tracing_wearable_access_register] table to fetch employees equipped with handheld or wearable devices who were in the close proximity with the affected employee during the specified time period.

    The Handheld/Wearables tracing system has the Zebra MotionWorks Proximity tracing system added as a child tracing system.
    Kinexon SafeZone Uses an integration with the KINEXON SafeZone API to identify potentially exposed users with KINEXON wearable devices who were in close proximity with the affected KINEXON user during the specified dates.

    For more information, see Configure KINEXON integration.

    Tracing system installed with Field Service Management

    This tracing system is not active by default. To use this tracing system for identifying potentially exposed employees, activate it and also configure the corresponding data source in Field Service Management.

    For more information, see Emergency Exposure Management for field service agents.
    Table 4. Field Service Management tracing system
    Tracing system Query
    Field service Customers attended by an affected field agent during the specified time period. Also queries other field agents who interacted with the affected agent or visited the same customer as the affected agent during the specified time period.