Configure notification templates to send email

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure notification templates that agents can use to compose and send emails during a critical event.

    Before you begin

    Role required: email_client_admin

    Procedure

    1. Navigate to All > Email Client > Email Client Templates.
    2. Select New to add an email template or edit an existing email template.
    3. Fill the form and draft the content for the template. For more information on email templates, see Email templates.
    4. Select Submit.