Notifications for Employee Center

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Notifications for Employee Center

    Notifications for Employee Center provides a unified notification experience within the Employee Center portal, delivering updates on tasks, activities, and relevant information. This functionality requires the Employee Center plugin (snexsp) version 36.0, the Notifications for Employee Center plugin (snexspnotifs), and the Yokohama release version. It is also configurable for other portals, such as Employee Center Pro Kiosk, but is not supported on Now Mobile®.

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    Key Features

    • Receive default and customizable notification content on the portal.
    • Visual indicators for read/unread and seen/unseen notifications.
    • Ability to mark notifications as critical to highlight their importance.
    • Grouping of multiple notifications for streamlined delivery.
    • Notifications header with a bell icon showing notification count, with options to toggle count display or disable notifications entirely.
    • Filters for refining notification lists, including default filters such as Critical and Reminder.
    • Actions on individual notifications include Mark As Read, Remind Me (with preset time intervals), and Clear Notification.
    • Global option to mark all notifications as read.

    Additional Notification Integrations

    • Content Engagement for Employee Center Pro:
      • Authors receive grouped notifications when their published news articles receive reactions or comments.
      • Expired articles linked from notifications will no longer be visible.
    • Browser Extension for Employee Center:
      • Supports default notification configurations via the Browser Extension for Employee Center plugin (snexbrwext) version 1.0.
      • Display mode for notifications is limited to Page view.

    Practical Application for ServiceNow Customers

    By enabling Notifications for Employee Center, ServiceNow customers can enhance user engagement and awareness through timely, visible alerts within the Employee Center portal and compatible environments. The configurable filters and actions allow tailoring notifications to user needs and preferences, ensuring critical updates receive proper attention. Integration with content engagement and browser extensions further extends notification capabilities, supporting authors and users in staying informed.

    To implement this functionality, ensure the required plugins and Yokohama release are installed, and configure notification settings according to your organizational requirements using the portal notification configuration forms. This empowers administrators to customize notification behaviors and improve the overall user experience within Employee Center.

    Notifications for Employee Center functionality provides a unified notifications experience on the portal for different tasks, activities, and other relevant information.

    Notifications for Employee Center functionality is available when you have the Employee Center plugin (sn_ex_sp) version 36.0, the Notifications for Employee Center plugin (sn_ex_sp_notifs), and the Yokohama release version installed.
    Note:
    Installation of the Notifications for Employee Center plugin (sn_ex_sp_notifs) is required to avail the functionality.
    Figure 1. Notifications for Employee Center
    Notifications icon is displayed on the Employee Center portal.
    Figure 2. Notifications list
    List of notifications displayed on the Employee Center portal.
    Notifications for Employee Center functionality is configurable for other portals too, like the Employee Center Pro Kiosk.
    Note:
    Notifications for Employee Center isn’t configurable on Now Mobile®.
    With notifications for Employee Center, you can:
    • Get default and configurable portal notification content.
    • Get read or unread and seen or unseen indicators.
    • Mark notifications critical to attract attention.
    • Group notifications while delivering multiple notifications at the same time.
    With the notifications header option, you can:
    • Get a bell icon on the portal header for tracking.
    • Get notification count displayed on the bell icon.
    • Turn on or off the display of the notification count.

    Turn off notifications altogether, if it isn’t relevant for you.

    Notifications actions

    Use Notifications filters to refine your search when you have a long list. The filters are configurable according to your requirements. The following are the default options:
    • Critical
    • Reminder

    Mark all your notifications read altogether with the Mark all as read option available on the global utility ellipses option.

    Notifications actions available for each notification are:
    • Mark As Read
    • Remind me
      • In 30 mins
      • In 1 hour
      • Next week
    • Clear notification

    For more information on configuring notifications, see Configure notifications for portal.

    Notifications in Content engagement for Employee Center Pro

    There are two predefined notifications available with Content engagement for Employee Center Pro version 1.3.
    • Notify author if news has a reaction: The author of a news article is notified when someone reacts to a published news article. The notifications are grouped together, if multiple reactions are received.
    • Notify author if news has a comment: The author of a news article is notified when someone comments on their published news article. The notifications are grouped together, if multiple comments are received.

    If the author clicks on a news article notification for an expired article, it won't be visible anymore.

    Notifications in the Browser Extension for Employee Center

    Get Notifications for Employee Center in the Browser Extension for Employee Center.

    You must have the Browser Extension for Employee Center plugin (sn_ex_brw_ext) version 1.0 installed to get the default Notifications configuration ECBE configuration.

    The Display mode available for the ECBE configuration is only Page view. For more information on Notifications configuration for your portal, see Configure notifications for portal.

    For more information on the field values in the portal notification configuration form, see Portal notification configuration form.