Use Response templates in an email

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Use response templates as reusable messages that you can copy and paste into an email.

    Before you begin

    Role required: sn_hr_core.case_writer

    Procedure

    1. From the Details tab of an HR case, select the More Actions button then select Compose Email.
      Compose email from More Actions
    2. From the New Email Draft tab, click the Response Templates icon (Response template icon).
      HR Agent WS - Email using Response Template
    3. Open the response template, copy, and paste the text into the body of the email.
    4. Enter the name of the person you are sending the email to in the To field.
    5. Click Send Email.