Career hub overview

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Career hub overview

    The Career hub tab is a centralized, user-friendly tool designed to help you manage and advance your growth and development plans within ServiceNow. It provides a comprehensive view of your career journey, enabling you to set motivating aspirations, track personalized career plan suggestions, and manage assigned growth tasks such as training and meetings with your manager.

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    Key Features

    • Create an aspiration: Allows you to define motivating goals that guide your career direction.
    • Grow with intent: Displays actionable, personalized suggestions to support your development.
    • Career growth tasks: Lists all assigned tasks including courses and trainings critical to your career progress.
    • Milestone timeline: Visualizes your career milestones such as aspirations, growth plans, learning progress, skill acquisition, and role updates with filter options.
    • Aspirations widget: Focuses on skills and roles aligned with your ongoing and new aspirations.
    • Your skill range: Helps you start your profile by uploading resumes and adding skills.
    • Growth plan tasks: Keeps you on track by highlighting upcoming, overdue, and due-soon tasks.
    • Opportunities and application status: Recommends internal job opportunities matching your skills, and tracks your application statuses.
    • Learning and achievements: Monitors your assigned, saved, and ongoing courses, and displays earned achievements that are currently valid.
    • Conversations and connections: Manages scheduled and recent conversations with coworkers and managers, and facilitates expanding your career network by adding mentors, peers, and supporters to your circle.

    Key Outcomes

    Using Career hub, ServiceNow customers can expect to:

    • Gain clear visibility into their career development path and progress.
    • Effortlessly create and pursue meaningful career aspirations.
    • Stay organized by tracking all growth-related tasks and training requirements.
    • Discover internal job opportunities tailored to their skills and career goals.
    • Maintain momentum with ongoing learning and recognize achievements.
    • Enhance professional relationships through scheduled conversations and network growth.

    This tool empowers employees to take intentional steps toward career growth within the ServiceNow platform, supporting continuous development and engagement.

    The Career hub tab provides a summary view of your growth and development plans.

    Career hub is a simplified and intuitive way to start building your development plans. Use Career hub to do the following:

    • Get an overview of where you are with your growth and development and where you're going.
    • Create aspirations that motivate you, inspire you, and point you in the right direction.
    • View and complete career plan suggestions that are tailored to your development plan.
    • View your assigned career growth tasks such as trainings, connections with your peers, and meetings with your manager.
    • Navigate ongoing aspirations and find inspiration by motivating, inspiring, and pointing you in the right direction.
    • View your profile and provide employment and personal details. View details such as your manager, coworkers, personal contacts, and update your Career hub skills.
    • View your growth plan tasks and stay on track by completing tasks that might need your attention.
    • View courses in Learning to complete your training to help you grow and show off all your learning achievements.
    • View your current learning development and keep up with your assigned, saved, and ongoing courses.
    • Connect with coworkers and managers and view your scheduled conversations.
    • View your recent conversations and manage your talking points and follow-up items.
    • Grow your network for career support by making new connections.
    Note:
    You can also add people to your circle, which highlights the people that might help motivate and inspire you in your career journey. Simply select Add people to your circle to add people, search the directory, and add mentors, peers, and people who help push you to grow.
    Table 1. Career hub widgets overview
    Widget Description
    Create an aspiration Get motivated, inspired, and pointed in the right direction.
    Grow with intent Shows you actionable items or suggestions that are specific to you.
    Career growth tasks Shows you all your tasks such as assigned courses and trainings that help manage your career growth.
    See the impact that you've made A time-line that reflects your milestones. You can use a filter to control whether the time-line displays the following milestones:
    • Aspirations (in-progress or complete)
    • Growth plans (in-progress or complete)
    • Learning (in-progress or complete)
    • Skills gained
    • Role updates
    Aspirations Shows you specific skills and roles that help you with ongoing aspirations and with finding new aspirations.
    Your skill range Gets you started with uploading a resume and adding skills to your profile.
    Growth plan tasks Helps you stay on track by completing tasks that are upcoming, overdue, and due soon.
    Opportunities Provides you with a recommendation of internal job opportunities. The job opportunities in this widget are mapped to the job opportunities in the following widgets that appear in the Opportunity marketplace module:
    • Opportunities that might interest you
    • Based on your skills
    Application status Helps you keep track of internal jobs for which you applied. It provides you with the current status of your job application.
    Latest achievement Shows you all your earned achievements based on your learning progress.
    Note:
    since achievements do expire, you can only see achievements that aren't expired.
    Current learning How you keep up with your assigned, saved, and ongoing courses and trainings.
    Upcoming conversations Shows you all your scheduled and upcoming conversations by week.
    Recent conversations Helps you manage all your talking points and follow-up conversation items.
    Make new connections Lets you search the org chart to browse peers with whom you can make connections.