Configure a media section for Now Mobile

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure one or more of the media sections for Now Mobile to provide relevant content to new hires at different stages of the onboarding process.

    Before you begin

    Role required: sn_hr_le.admin

    About this task

    Media sections are a type of UI section that you can add to an applet launcher. The following media sections appear on the Welcome screen at different stages of the onboarding process, and you can personalize the content with your own headlines, images, video, text, and function instances.
    Note:
    Beginning in the Paris release, media sections are not enabled by default for new customers.
    Table 1. Media sections in Now Mobile
    Media section for Welcome to ServiceNow Before Joining Welcome to ServiceNow (Before joining)

    Displays when the onboarding case is created until one day before the new hire's start date.
    New Hire Orientation

    Displays beginning one day before the new hire's start state until their first day.

    		 Media section for New Hire Orientation
    Media section for Welcome to ServiceNow After joining Welcome to ServiceNow (After joining)

    Displays beginning on the employee's start date until the onboarding case is complete.
    Case Complete

    Displays on the upper half of the Welcome screen after the onboarding case is complete.

    		 Media section for Case Complete
    Media section for Download the employee app Download the employee app

    Displays on the lower half of the Welcome screen after the onboarding case is complete.

    Procedure

    1. Navigate to All > System Mobile > Applet Launcher.
    2. Open the Onboarding Homepage record.
      Open the record for the Mobile Onboarding app.
    3. In the Body related list, open a media section record.
      Configure the media sections for the Mobile Onboarding app.
    4. Configure the media section.
      You can personalize the headline, text, image/video, or function instance.
      • Headline
      • Text
      • Image or video
      • Function instance
        Note:
        You can personalize the label and configure the associated function. To learn more about how to configure functions, see Functions in ServiceNow mobile.
    5. Click Update.