Components installed with Critical Event Management

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Components installed with Critical Event Management

    The Critical Event Management application in the Yokohama release installs several key components including tables, user roles, plugins, and store applications that support managing critical events effectively. These components enable configuration, communication, task tracking, and responder coordination during critical events.

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    Store Applications Installed

    • Health and Safety Core: Installs the foundational data model for Health and Safety, including user profiles and actions used across Health and Safety apps.
    • Workplace Core [snwsdcore]: Provides workplace location support for Health and Safety applications. Note that demo location data is not installed by default and requires manually loading through plugin repair.
    • Health and Safety: Enables reporting of Health and Safety incidents.
    • Task Communications Management UI Components for Configurable Workspace: Supplies UI components for leveraging task communications in configurable workspaces.

    Roles Installed

    • Critical event admin [sncritical.admin]: Administers and configures the Critical Event Management application.
    • Critical event agent [sncritical.agent]: Handles critical event records from start to finish.
    • Critical event manager [sncritical.manager]: Oversees critical events and coordinates agents and responders.
    • Critical event reader [sncritical.read]: Provides read-only access to critical event records.
    • On-site responder [sncritical.responder]: Supports personnel on-site during events.
    • Critical event user [sncritical.user]: Allows employees to report emergencies.

    Tables Installed

    • Critical event communication plan [sncriticalcommplan]: Stores detailed communication strategies; extends the Communication Plan table.
    • Critical event communication task [sncriticalcommtask]: Tracks individual communication tasks; extends the Communication Task table.
    • Critical event [sncriticalevent]: Contains critical event records; extends the Task table.
    • Impacted people [sncriticalimpactedpeople]: Lists individuals affected by critical events.
    • On-site responder mapping [sncriticalonsiterespondermapping]: Maps responders to locations on-site.
    • Critical event task [sncriticaltask]: Stores tasks related to critical events; extends the Task table.

    Plugins Installed

    • Notify [com.snc.notify]: Enables SMS messaging preferences across providers.
    • Task Communication Management [com.snc.taskcommunicationmanagement]: Activates core task communication features and demo data.

    Optional Applications

    • Geo Map component [sngeomap]: Adds map visualization capabilities to the Critical Event Management dashboard.

    Practical Implications for ServiceNow Customers

    By installing Critical Event Management, customers gain a comprehensive framework to manage and communicate during critical incidents, with role-based access controls, predefined tables for task and communication tracking, and integration with Health and Safety and workplace location data. Optional components like the Geo Map enhance visualization, and plugins support messaging and communication workflows. Understanding the installed roles and tables helps in customizing and assigning responsibilities effectively.

    Several types of components are installed with the Critical Event Management application, including tables and user roles.

    Store applications installed

    Table 1. Store apps installed with Health and Safety Risk Management
    Store application Description
    Health and Safety Core

    Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications.

    For more information on store applications, roles, and tables installed with Health and Safety Core, see Components installed with Health and Safety Core.
    Workplace Core

    [sn_wsd_core]

    		 Enables workplace locations for Health and Safety applications.
    Important:
    The application installation doesn’t install the location demo data for the Workplace Core location model. As a workaround, repair the Workplace Core plugin with the Load demo data option.

    Roles installed

    Table 2. Roles installed with Critical Event Management
    Role title [name] Description Contains roles
    Critical event admin

    [sn_critical.admin]

    		 Administrator role. Configures the Critical Event Management application properties.
    • sn_critical.agent
    • sn_critical.responder
    • sn_comm_management.comm_plan_admin
    • sn_critical.user
    • sn_critical.manager
    Critical event agent

    [sn_critical.agent]

    		 Works on critical event records from initiation to resolution.
    • sn_comm_management.comm_plan_manager
    • task_editor
    • canvas_user
    • sn_ohs_im.workspace_user
    • sn_critical.read
    Critical event manager

    [sn_critical.manager]

    		 Oversees all critical events and guides agents and responders to resolve them. sn_critical.agent
    Critical event reader

    [sn_critical.read]

    		 Has read-only access to critical event records. sn_comm_management.comm_plan_viewer
    On-site responder

    [sn_critical.responder]

    		 Assists on-site personnel during critical events. sn_critical.read
    Critical event user

    [sn_critical.user]

    		 Reports emergency as an employee. None

    Tables installed

    Table 3. Tables installed with Critical Event Management
    Table Description
    Critical event communication plan

    [sn_critical_comm_plan]

    		 Stores information about detailed communication strategies during critical events.

    This table is an extension to the Communication Plan [comm_plan] table.
    Critical event communication task

    [sn_critical_comm_task]

    		 Tracks individual tasks related to the communication plan for critical events.

    This table is an extension to the Communication Task [comm_task] table.
    Critical event

    [sn_critical_event]

    		 Contains records of critical events.

    This table is an extension to the Task [task] table.
    Impacted people

    [sn_critical_impacted_people]

    		 Lists individuals impacted by critical events.
    On-site responder mapping

    [sn_critical_on_site_responder_mapping]

    		 Maps responders to on-site locations during critical events.
    Critical event task

    [sn_critical_task]

    		 Stores tasks related to Critical Event Management.

    This table is an extension to the Task [task] table.

    Plugins installed

    Table 4. Plugins installed with Critical Event Management
    Plugins Description
    Notify [com.snc.notify] Provides the ability to set SMS preferences to receive messages from different providers.
    Task Communication Management [com.snc.task_communication_management]
    • Activates the base system.
    • Includes demo data and activates related plugins if they aren’t already active.

    Store applications installed

    Table 5. Store applications installed with Critical Event Management
    Store applications Description
    Health and Safety Allows you to report Health and Safety incidents.
    Task Communications Management UI Components for Configurable Workspace Stores bundle of UI components required to leverage Task Communications Management core capabilities in workspaces.

    Optional applications

    Table 6. Optional applications for additional features in Critical Event Management
    Application Description
    Geo Map component

    sn_geo_map

    		 Enables the map component on the Critical Event Management dashboard.