You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.

Table 1. HR Benchmarks KPIs

KPI	Description
Average age of closed onboarding cases	[[Summed duration of closed cases > Lifecycle Event Type.Event type = Onboarding]]/[[Number of closed HR Cases > Lifecycle Event Type.Event type = Onboarding]]/24
Average age of closed cases for COE HR talent management	[[Summed duration of closed cases > COE = HR Talent Management Case]]/[[Number of closed HR Cases > COE = HR Talent Management Case]]/24
Average age of closed cases for COE HR total rewards	[[Summed duration of closed cases > COE = HR Total Rewards Case]]/[[Number of closed HR Cases > COE = HR Total Rewards Case]]/24
Average age of closed cases for COE HR workforce administration case	[[Summed duration of closed cases > COE = HR Workforce Administration Case]]/[[Number of closed HR Cases > COE = HR Workforce Administration Case]]/24
% of HR cases resolved using KB articles	[[HR cases closed using a KB]]/[[Number of closed HR Cases]] * 100
Average case survey score	HR.Case.Survey.Metric
Average age of open cases	[[Summed duration of open cases]]/[[Number of open cases]]/24
Average age of closed cases	[[Summed duration of closed cases]]/[[Number of closed HR Cases]]/24