Components installed with Journey Accelerator

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Components installed with Journey Accelerator

    The Journey Accelerator application installs multiple components essential for managing customer journey plans, including user roles, tables, and dependencies on other ServiceNow features or applications. Demo data with sample records and configurations for common use cases is available during installation to help you get started quickly.

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    Roles Installed

    The application provides predefined roles to control access and permissions within Journey Accelerator. These roles can be assigned to users, groups, or other roles as needed:

    • Administrator [snja.admin]: Full access to create and manage all Journey Accelerator components, tables, and data.
    • Modifier [snja.modifier]: Permission to modify all plans, stages, and to-dos within Journey Accelerator.
    • Reader [snja.reader]: Read-only access to plans, stages, to-dos, and dashboards.

    Guidance is provided on how to assign these roles to users, groups, or other roles within your ServiceNow instance.

    Tables Installed

    Several tables are installed to support the functionality of Journey Accelerator, each serving distinct purposes related to journey plans, stages, tasks, and configurations:

    • Plan and Configuration Tables: Manage journey plans ([snjaplan]), plan configurations ([snjaplanconfig]), and plan header fields ([snjaplanheaderfield], [snjaplanheaderconfig]).
    • Stage and Stage Configuration Tables: Contain details and configurations for journey stages ([snjastage], [snjastageconfig], [snjastagename]).
    • Task and Template Tables: Store task details ([snjatask]), task templates ([snjatasktemplate]), and relationships between task templates and stages ([snjam2mstagetasktemp]).
    • Model Task Table: Includes task records used for copying tasks ([snjamodeltask]).

    These tables enable detailed management and customization of journey plans and their components within the application.

    Practical Application for ServiceNow Customers

    Understanding the roles and tables installed with Journey Accelerator helps you effectively manage permissions and customize journey plans to fit your organization's needs. Utilizing the demo data can expedite onboarding and configuration. Leveraging the predefined roles ensures appropriate access control, while the tables enable comprehensive plan and task management.

    Several types of components install with the activation of the Journey Accelerator application, including user roles and tables. There are also dependencies on other features or apps.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for the Journey Accelerator application. If you want to install the demo data, click Load demo data when installing this application. Demo data includes sample records and configurations for common use cases.

    Roles installed

    Table 1. Role titles and descriptions
    Role title [name] Description Contains roles
    Administrator

    [sn_ja.admin]

    Grants access to create and manage all Journey Accelerator components, tables, and data.
    • [sn_ja.modifier]
    • [sn_cd.content_manager]
    Modifier

    [sn_ja.modifier]

    Grants access to modify all Journey Accelerator plans, stages, and to-dos.

    		 [sn_ja.reader]
    Reader

    [sn_ja.reader]

    Grants access to read all Journey Accelerator plans, stages, to-dos, and dashboards.

    		 none
    You can assign these roles to the appropriate roles, groups, or users in your application.

    Tables installed

    Table 2. Table names and descriptions
    Table name [name] Description
    Journey Accelerator Plan Header Field [sn_ja_plan_header_field] Tracks the fields that are available for configuration in the plan header.
    Journey Accelerator Model Task [sn_ja_model_task] Contains Journey Accelerator task records used to copy a task.
    Journey Accelerator Plan [sn_ja_plan] Contains Journey Accelerator plans and manages associations with related tables.
    Journey Accelerator Plan Configuration [sn_ja_plan_config] Contains details about Journey Accelerator plan configurations.
    Journey Accelerator Plan Header Configuration [sn_ja_plan_header_config] Tracks fields used for plan header configuration.
    Journey Accelerator Plan Type [sn_ja_plan_type] Tracks the different Journey Accelerator plan types.
    Journey Accelerator Stage [sn_ja_stage] Contains Journey Accelerator stage details and relationships to other Journey Accelerator tables.
    Journey Accelerator Stage Configuration [sn_ja_stage_config]xx Contains details about a stage's configuration.
    Journey Accelerator Stage Name [sn_ja_stage_name] Tracks the names of the different Journey Accelerator stages.
    Journey Accelerator Task [sn_ja_task] Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Journey Accelerator Task Template [sn_ja_task_template] Contains details about Journey Accelerator task templates.
    Journey Accelerator Task Template for Stage Config [sn_ja_m2m_stage_task_temp] Used to maintain the relationship of task templates to Journey Accelerator task templates.

    For more information on table administration and how to manage data, see Table administration.