Manage reservation waitlist records

  • Release version: Yokohama
  • Updated June 9, 2026
  • 2 minutes to read

    • Workplace Reservation event planners can view and update the weight of a queued record and cancel waitlist records. You can also manually assign a space to employees.

    Before you begin

    Role required: sn_wsd_rsv.reservation_planner

    Procedure

    1. Navigate to All > Workplace Central.
    2. Select the Lists (List icon.) on the home page.
    3. Select Waitlist Management > Reservation Waitlist.
      All reservation waitlist records are shown. Time is rendered in the selected building's time zone.

      Waitlist records shown in Lists along with their status.

      Note:
      Event Planners can manually assign spaces when the record is in a Queued state.
    4. Select a Queued waitlist record status to review details and update the weight or priority.

      The event planner form opens.

      Selected reservation waitlist record showing priority field and Assign a space tab.

      Event Planners can change the weight or priority of a waitlist record that is in Queued status and save it. Event Planners can cancel a waitlist record that is queued on behalf of an employee.

      Note:
      Event planners can update only a Queued waitlist record.
    5. Update Weight (priority).
      Event planners can prioritize a waitlist record in the queue. Prioritizing a waitlist record moves the selected record to rank higher in the queue. Provide the highest possible weight number to a record. The Queued waitlist record for a space is prioritized for space assignment. For example, if a Queued waitlist is showing Weight as 50, change it to 100 so that the waitlist entry moves up in the queue for quicker space assignment.

      When a weight or priority value is not added, the application filters waitlist records based on the Create by field in the Reservation Waiting Lists Table. For example, if there are 5 waitlist records, the application prioritizes the waitlist record that was created first, based on the date and time field values. For example, a waitlist record that was created on 16/05/2026 will be prioritized before a waitlist record that was created on 21/05/2026. For more information, see Reservation Waitlist data model.

    6. Select Save.
    7. Optional: Select Assign a space to assign a space as an event planner.

      Event planners managing space assignments on behalf of employees can manually assign a space to an employee. Manual assignment can be done when an employee is unable to find a space or search for a space using the Reservation portal search page.

      Note:
      The Assign Space option is not available for Confirmed waitlist records.
      The Make a reservation page opens for assigning a space.

      Make a reservation page showing prefilled values from a waitlist record.

      All values in the selected waitlist record are carried forward and automatically populated on the Make a reservation page. Module name, building, floor, neighborhood, start time, and end time show prefilled values from the selected waitlist record.

    8. Select a building, floor, preferred time, and date to find an available space.
    9. Optional: Make the required changes and select Next.
      For more information, see Create a reservation.
    10. Optional: Review the Reservation details page and make changes as required.
      Reservation details page showing updated reservation entries.
      Note:
      This reservation is for field on the Reservation Details page is automatically set to the current logged-in waitlisted user and not the current workplace event planner.
    11. Submit the reservation.
    12. Navigate to All > Workplace Central > Lists > Waitlist Management > Reservation Waitlist.
      The Reservation Waitlist shows status changes to Confirmed from previous Queued status.

      Waitlist entry showing status as confirmed.

      The Priority (Weight) field is a read-only field for waitlist records that are Confirmed. The Cancel button is not available for a confirmed waitlist record.

    13. Open the confirmed waitlist record.
      The Reservation summary page opens.
    14. Navigate to All > Workplace Reservation Management > My Reservation Waiting Lists to review the waitlist reservation records along with their status.

      For more information, see Reservation Waitlist data model.

      My Reservation Waiting List table showing waitlist status and priority field values.