Configure Now Assist for Legal Service Delivery (LSD)

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Configure Now Assist for Legal Service Delivery (LSD)

    Administrators can configure Now Assist for Legal Service Delivery (LSD) to enable legal users and request fulfillers to utilize generative AI capabilities from the Legal Counsel Center and Core UI. Ensure that you have the necessary installation of Legal Counsel Center version 1.5.1 or later.

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    Key Features

    • Default Activation: Now Assist skills are turned on by default for users with the appropriate roles. New customers will have designated skills automatically activated upon installation, while existing customers upgrading from Zurich Patch 4 will see previously unconfigured skills turned on automatically.
    • Summarization Skills: Legal request and legal matter summarization skills are included in the base system, with the ability to create customized skills by modifying a copy of the base skills.
    • AI Model Providers: Use various AI model providers including Now LLM Service, Azure OpenAI, and Google Gemini. Configuration controls are available in the AI Control Tower to manage skill preferences.
    • Data Access Permissions: Default data access permissions are provided, but additional roles require manual configuration for access.

    Key Outcomes

    By configuring Now Assist for LSD, customers can leverage AI to enhance legal service delivery, streamline request processing, and improve efficiency in finding information across relevant platforms like Employee Center and Legal Counsel Center. The customization of AI skills allows for tailored functionality that meets specific organizational needs.

    If you have the admin role, you can configure the Now Assist for Legal Service Delivery (LSD) application so that legal users or request fulfillers can use the generative AI skills from Legal Counsel Center and Core UI.

    Ensure you have installed Legal Counsel Center (sn_lg_cf_workspace) - Version 1.5.1 or a later version.

    Important:
    These Now Assist skills are now turned on by default. The skills will be automatically available to appropriate role users for the application. This change simply activates the skills and does not touch the roles that are needed to use them. The new default behavior works as follows:
    New customers
    When you install a Now Assist product, designated skills are turned on automatically.
    Existing customers who are upgrading (starting with Zurich Patch 4)
    Any previously unconfigured skill is turned on automatically (the skill was never turned on, then off again).

    There is no change to Now Assist skills that are currently enabled and customized.

    Previously configured skills that were turned on, then off, remain inactive.

    The legal request summarization and legal matter summarization skills are available in the base system with the required configurations. To create a customized skill, you must create a copy of the skill that is in the base system before you modify the configuration. The parent skill is automatically deactivated when you activate your new customized skill. For more information, see Customize a summarization skill in Now Assist for Legal Service Delivery (LSD).

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    The following table lists the features and skills that you can access from the Now Assist Admin console.

    Table 1. Legal Service Delivery feature and skills in the Now Assist Admin console
    LSD features Skills
    Legal Request and Matter
    • Legal request summarization
    • Legal matter summarization
    The data access permissions for the Now Assist for Legal Service Delivery (LSD) skills are available in the base system. To grant data access to additional roles, you must configure the data access permissions manually for those roles.

    For more information, see role masking.