Leader Hub Metric Configurations table

  • Release version: Yokohama
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Leader Hub Metric Configurations table

    The Leader Hub Metric Configurations table allows you to configure employee engagement metrics for specific applications within the Talent Development suite. These metrics drive the data shown in the Growth engagement widget and employee cards on the Org talent page, enabling leaders to monitor engagement effectively.

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    Key Features

    • Name: Specifies the application name, matching the selected Metric.
    • Analytics URL: Provides the URL for the user interface builder (UIB) page containing engagement graphs for the selected application.
    • Metric Calculation Base: Defines how metrics are calculated based on employee counts, with options for total employees, managers, or individual contributors using the application.
    • Tooltip: Allows adding alternate text to clarify the engagement metric.
    • Icon: Associates an image with the engagement metric linked to the selected application.
    • Application: Automatically set to Leader Hub, indicating the configuration context.
    • Domain: Determines the domain scope where the metric data is accessible.
    • Description: Provides a textual explanation of the configured metric.
    • Active: Controls whether the metric is available for leaders in Leader Hub.
    • Enable on Talent Visibility: Allows showing the metric on Org talent page employee cards. This can be selected for up to three metrics only; exceeding this limit triggers an error message.
    • Metric: Selects the Talent Development suite application for the metric (e.g., Aspirations, Conversations, Growth Plans, Learning, Mentoring).
    • Order: Sets the display sequence of the metric in the Growth engagement widget.

    Practical Implications for ServiceNow Customers

    By configuring these metrics, ServiceNow customers can tailor employee engagement insights for specific Talent Development applications, enhancing leadership visibility into workforce engagement trends. The controls on metric activation and visibility ensure focused and relevant data presentation, while customization options like tooltips and icons improve clarity and user experience within Leader Hub.

    The form associated with a record in the Leader Hub Metric Configurations table enables you to configure metrics for employee engagement with certain applications in the Talent Development suite. The configurable options are applicable to the metrics that appear in the Growth engagement widget and the employee cards that appear on the Org talent page.

    The form that appears when you create a record in the Leader Hub Metric Configurations table contains the following fields:

    Table 1. Leader Hub Metric Configuration form
    Field Description
    Name The name of the application for which you're creating metrics. This field value should match the value you select in the Metric field.
    Analytics URL The URL for the user interface builder (UIB) page that contains the graphs for the application you select in the Metric field.
    Metric Calculation Base The base for the metric calculation for the application you select in the Metric field. Options are as follows:
    • Select Employee Count to have metrics calculated based on the number of employees using the application you specify in the Metric field.
    • Select Managers Count to have metrics calculated based on the number of managers using the application you specify in the Metric field.
    • Select ICs Count to have metrics calculated based on the number of individual contributors using the application you specify in the Metric field.
    Tooltip Alternate text to provide further details about the employee engagement metric you're configuring.
    Icon Image for the employee engagement metric that you create. This image is associated with the application that you select in the Metric field.
    Application Field value is set to Leader Hub by default.
    Domain The domain in which your metric configuration data is available.
    Description A description to describe the metric you're configuring for the application you selected in the Metric field.
    Active Option to indicate whether the employee engagement metric is available to leaders when they access Leader Hub.
    Enable on Talent Visibility Option to indicate whether the employee engagement metric is visible on the Org talent page when you view a card that contains information about an employee.

    Administrators can select this option for up to three employee engagement metrics that they configure. The system generates the following error message when you exceed the maximum number of metrics permitted to have this option:

    You can only choose up to three metrics to display on talent visibility card.
    Metric An application in the Talent Development suite for which you want to configure metrics. Options are as follows:
    • Aspirations
    • Conversations
    • Growth Plans
    • Learning
    • Mentoring
    Order The sequential order in which your employee engagement metric appears in the Growth engagement widget.